Microsoft Customer Relationship Management
Upside's core competence is the delivery of customized Customer
Relationship Management solutions. Our CRM practice specializes in
implementing solutions based on Microsoft CRM Professional product.
We have years of experience and we successfully delivered numerous
projects using mid-market CRM packages. This background gives us the
ability to foresee problems and prevent them before they happen. It
also gives us the ability to work quickly with tools we know well
and deliver the solution you need in the shortest amount of time.
Microsoft CRM helps mid-market businesses build profitable customer
relationships. Integrated Sales and Customer Service modules enable
employees to share information to improve sales success and deliver
consistent, efficient customer service. Sales and customer service
features include leads and opportunity management, a complete view
of customer history, automated incident management, and a searchable
knowledgebase. Microsoft CRM also includes reporting tools for accurate
forecasting and measurement of business activity and employee performance.
Built using Microsoft .NET technologies, Microsoft CRM is easy to
deploy, customize, and use, accessible from Microsoft Outlook and
the Web, integrates with other business applications and scales as
your business grows.
Offer superior customer service and increase capacity to handle requests,
without adding employees. Microsoft® CRM Customer Service helps
your service representatives track customer requests, manage support
issues from initial contact through successful resolution, and provide
customers with the consistent, efficient service that ensures satisfaction.