Our CRM and Software Development Services

By: Upside Technologies  09-12-2011
Keywords: Customer Relationship Management

Microsoft Customer Relationship Management

Upside's core competence is the delivery of customized Customer Relationship Management solutions. Our CRM practice specializes in implementing solutions based on Microsoft CRM Professional product. We have years of experience and we successfully delivered numerous projects using mid-market CRM packages. This background gives us the ability to foresee problems and prevent them before they happen. It also gives us the ability to work quickly with tools we know well and deliver the solution you need in the shortest amount of time.

MSCRM Benefits

Microsoft CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows.

Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft® CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.


Keywords: Customer Relationship Management

Contact Upside Technologies


Print this page

Other products and services from Upside Technologies


Our CRM and Software Development Services - software development

Upside offers software development services and specializes in delivering complex customized Internet Software Solutions for medium and large clients in British Columbia using Microsoft .NET framework. You also benefit from working with highly skillful professionals with expertise in delivering software solutions in industries such as. We use our proven and dependable software engineering methodology called Upside Rapid Prototyping.