ITRCA Consulting and Facilitation

By: Thinking Dimensions  09-12-2011

Thinking Dimensions uses their KEPNERandFOURIE™ methodology to help clients solve their burning issues surrounding Service Availability, Operational Costs Reduction and Productivity Improvement. We use the appropriate processes and tools with the right information sources around the table.

Thinking Dimensions can help in two major areas of problem solving. One is helping with Incident Management and Problem Management Issues. The other area is helping clients finding solutions to seemingly unsolvable issues while also identifying possible risks.  The TD consultant will act as a facilitator using the appropriate process with appropriate information sources to help the client arrive at rapid solutions.

The process starts with an initial discussion with the incident owner to help clarify the exact nature of the incident or problem. Based on this, the TD Consultant will then suggest certain preparation steps to be completed before actually facilitating the session. Examples of such preparations would be ensuring the right people around the table, arranging for the appropriate logs, graphs and diagrams to be used in the session and other logistical arrangements.

TD normally contracts the client for two days regardless of how long it will take to resolve the situation. If the actions spread over more than two days, TD would provide help for those days without the client incurring any additional consulting fees. Generally the average duration to find a technical cause is less than one day. The replication of the most probable cause and the identification of root cause normally takes place outside the initial two days.

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