ITRCA Consulting and Facilitation

By: Thinking Dimensions  09-12-2011

Thinking Dimensions uses their KEPNERandFOURIE™ methodology to help clients solve their burning issues surrounding Service Availability, Operational Costs Reduction and Productivity Improvement. We use the appropriate processes and tools with the right information sources around the table.

Thinking Dimensions can help in two major areas of problem solving. One is helping with Incident Management and Problem Management Issues. The other area is helping clients finding solutions to seemingly unsolvable issues while also identifying possible risks.  The TD consultant will act as a facilitator using the appropriate process with appropriate information sources to help the client arrive at rapid solutions.

The process starts with an initial discussion with the incident owner to help clarify the exact nature of the incident or problem. Based on this, the TD Consultant will then suggest certain preparation steps to be completed before actually facilitating the session. Examples of such preparations would be ensuring the right people around the table, arranging for the appropriate logs, graphs and diagrams to be used in the session and other logistical arrangements.

TD normally contracts the client for two days regardless of how long it will take to resolve the situation. If the actions spread over more than two days, TD would provide help for those days without the client incurring any additional consulting fees. Generally the average duration to find a technical cause is less than one day. The replication of the most probable cause and the identification of root cause normally takes place outside the initial two days.

_________________________________________________________________________ Featured Articles and Insights

Other products and services from Thinking Dimensions



System Downtime – Whenever a team experiences an outage, it is normally due to an incident that occurred, i.e., a system breach or excessive time to bring up a system once it has failed. Level of Re-work – The IT professional has to be content with recurring incidents, which in turn have a major effect on costs, staff productivity and morale.


Strategy Consulting and Advisory

Thinking Dimensions assists medium sized and multi-national clients in realizing their growth and profitability goals - working through structured processes and data-driven decision making to address such critical issues as. Set against the backdrop of external pressures and changing industry dynamics – it requires sound and experienced decision making.


Applied Training

When an IT manager is experiencing an incident that needs to be resolved quickly, accurately and permanently, TD will structure the assignment so that the team will resolve the incident while concurrently training them for repeat applications of the process to other incidents.


Client Solutions

We bring proven decision making, situation assessment, risk management, and problem solving methodologies to assist clients battling growth, cost, and implementation challenges. TD client services are time-tested strategic, competitiveness, and productivity solutions that impact the bottom line. The complexity and global nature of today's business demands organizations return to the cornerstone of business.