Every call center has targets. And every agent, supervisor and manager needs to know the metrics that will help them meet those targets. That’s the very definition of performance management in today’s contact center.
Symmetrics' nVISION Contact Center Performance Management Suite is a complete business intelligence platform for reporting and analysis in modern call centers. It consists of four modules that can be deployed independently or together:
nVISION Suite’s modular design means you can deploy the component you need today, with the confidence that your contact center has the foundation of a complete business intelligence platform tomorrow.