nVISION Reports | Call Center Reporting & Analysis for Performance Management from Symmetrics

By: Symmetrics  09-12-2011
Keywords: Call Center

Reports. Dashboards. Scorecards. These are the tools that build better call center performance. But standard reports that ship with individual operational contact center systems can’t answer all your questions. You need a call center reporting solution that can integrate with all those systems.

Either custom built to meet your specific requirments, or leveraging pre-built reports from our extensive library, our nVISION Reports offering will provide critical information delivery covering the broadest range of call center metrics, including:

  • Executive key performance metrics summaries
  • Application analysis
  • Consolidated multi-site/team analysis
  • Skillset and queue analysis
  • IVR/self-service analysis
  • Agent performance and forecasting
  • CDN analysis
  • DNIS analysis
  • Call-by-call and call lifetime

As a standalone module, nVISION Reports can cut development time (and expense) for call center reports from days to minutes, and can be fully customized to meet your particular contact center needs. Deployed in conjunction with nVISION Data Mart, nVISION Reports can bring together data from a variety of systems (ACD, IVR, WFM, etc) into the same reports. nVISION Reports also integrates with nVISION Info Manager for better management, scheduling and distribution of reports via the Web and mobile devices.

nVISION Library Reports - Value Pricing Bundles

Whether deployed as a stand-alone module or in concert with nVISION Suite, nVISION Reports from our pre-built library have affordable pricing options that make their own case for value:

Bundle/Item Name Contents Price (US$)
BRONZE Any 1 Report $495
SILVER Any 3 Reports $1,335
GOLD Any 5 Reports $2,100
PLATINUM Any 10 Reports $3,960
The information in this article was current at 06 Dec 2011

Keywords: Call Center

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nVISION Data Mart | Call Center Reporting & Analysis for Performance Management from Symmetrics

What’s more, this raw operational data is incompatible — different systems think differently about the same customer, the same agent, the same call, e-mail, or Web request. Whether you have many sites or just one, nVISION Data Mart automatically retrieves data from all common call center systems and centralizes it in a single data repository.


Call Center Reporting & Analysis for Performance Management from Symmetrics

Then you need a call center reporting and analysis platform that knows your systems, knows your key performance metrics, and can be customized for your organization’s specific, do-or-die requirements. For 15 years, Symmetrics Business Intelligence Solutions has built a worldwide reputation as a provider of reporting, analysis, and performance management software for call centers.