Data drives the modern contact center. It’s the fuel that helps you increase performance. Want reduced average hold times, better average speed-to-answer, quicker call resolution time, or improved average talk time? Then you need a call center reporting and analysis platform that knows your systems, knows your key performance metrics, and can be customized for your organization’s specific, do-or-die requirements.
For 15 years, Symmetrics Business Intelligence Solutions has built a worldwide reputation as a provider of reporting, analysis, and performance management software for call centers. Our solutions are rapidly deployed (in weeks, not months), are deeply customizable, and surprisingly affordable.