Call Center Reporting & Analysis for Performance Management from Symmetrics

By: Symmetrics  09-12-2011
Keywords: Call Center, Performance Management, Business Intelligence Solutions

Data drives the modern contact center. It’s the fuel that helps you increase performance. Want reduced average hold times, better average speed-to-answer, quicker call resolution time, or improved average talk time? Then you need a call center reporting and analysis platform that knows your systems, knows your key performance metrics, and can be customized for your organization’s specific, do-or-die requirements.

For 15 years, Symmetrics Business Intelligence Solutions has built a worldwide reputation as a provider of reporting, analysis, and performance management software for call centers. Our solutions are rapidly deployed (in weeks, not months), are deeply customizable, and surprisingly affordable.

Keywords: Business Intelligence Solutions, Call Center, Performance Management

Other products and services from Symmetrics

09-12-2011

nVISION Reports | Call Center Reporting & Analysis for Performance Management from Symmetrics

Either custom built to meet your specific requirments, or leveraging pre-built reports from our extensive library, our nVISION Reports offering will provide critical information delivery covering the broadest range of call center metrics, including. Whether deployed as a stand-alone module or in concert with nVISION Suite, nVISION Reports from our pre-built library have affordable pricing options that make their own case for value.


09-12-2011

nVISION Suite | Call Center Reporting & Analysis for Performance Management from Symmetrics

Symmetrics' nVISION Contact Center Performance Management Suite is a complete business intelligence platform for reporting and analysis in modern call centers.


09-12-2011

nVISION Data Mart | Call Center Reporting & Analysis for Performance Management from Symmetrics

What’s more, this raw operational data is incompatible — different systems think differently about the same customer, the same agent, the same call, e-mail, or Web request. Whether you have many sites or just one, nVISION Data Mart automatically retrieves data from all common call center systems and centralizes it in a single data repository.