Oculus Business Solutions
Market Research, Mystery Shopping, mystery shopper
Mystery shopping is a perfect way to evaluate & facilitate positive changes from within your organization. Oculus is pleased to offer telephone, internet and live mystery assessment opportunities. Results will be presented based on a pre-set criteria and will include suggested personalized improvement tips. An “Opportunity Map” will guide your employees and staff through necessary steps on how to progress in their personal growth plan, ultimately encouraging revenue growth as a result of superior customer service and sales skills.
We are pleased to offer recorded telephone mystery shopping both through traditional mystery shoppers and planned recordings from actual live incoming customers. Each result will receive a personalized opportunity map and can be customized to fit your business factors and regional exceptions.
Onsite mystery shopping is a great way to evaluate and learn from an actual complete customer experience. Combing traditional evaluation with digital recording, we can assess a shopper’s personal impression with an actual transcription of the experience.
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