SERVICE & REPAIRS - Genesis Matrix Video

By: Matrix Video  09-12-2011

Genesis Matrix is your one stop Sony service and warranty center. We provide repairs, parts, service, and maintenance for Sony products. We also offer parts and warrantee services for most of the products we carry.

Advanced Cleaning Service - $120

Genesis Matrix provides an in-house 1 hour camera and VTR cleaning and basic evaluation service. This service includes:

1. Overall cleaning and detailing of chassis, lens, buttons.
2. Check exterior condition of unit, looking for broken or warn parts.
3. Cleaning of the heads and a full tape path clean.
4. Test record and playback with full audio and video to evaluate functionality of image and sound.
5. Evaluation report including list equipments head, tape, and operation hours.
6. Evaluation of current product firmware and update to latest version.
7. Post firmware upgrade test to verify functionality of existing and new functionality.

Engineering Level Equipment Evaluation - $120 -min 1hour bench charge

Genesis Matrix working together with the Broadcast Service Division of Sony Canada, provides Sony equipment evaluations and repairs on all levels of hardware. If you would like to have your Sony product evaluated and receive an estimate on it's repair, we can do that!

*If you decide to not go ahead with the service or repair then the $120 will be charged before the equipment may be released back to it's owner.

* If you decide to go ahead with the service/repair, then no evaluation charge will be applied

Custom Cables

Genesis Matrix can build you the perfect custom cable to fit your need, as we specialize in cables for film/video industry applications. Whether it be for power, video, or audio, we are your custom cable destination. Call for a quote today.

Warranty Claims

Genesis Matrix is accredited as a repair or as a manufacture shipping depot for most products we sell. If you have a problem with any equipment you may have purchased from us, contact us today to see if we can repair in-house or expedite your warranty claim with the manufacture.

Questions? Looking for Parts? Please Contact:

Andrew Verwey

- Engineering Technical Supervisor

The information in this article was current at 06 Dec 2011

Contact Matrix Video

Email - none provided

Print this page