Qualified and responsive technical support is critical for a successful automated retail operation. Our team is dedicated to working with you every step of the way to ensure that your system is running properly and smoothly.
We also enable clients with their own remote monitoring solution! Remote monitoring software greatly simplifies the management of your deployed kiosk network. It essentially functions as an information control center to and from the network, providing:
- Real-time information on machine health & immediate status alerts if a kiosk needs attention.
- Sales & usage data reports to quantify transaction data (ROI). Collection and analysis of this transaction data provides baseline measurements of project success, essential for initial “Proof of Concept” deployments and beyond.
- Instant content updates to the network when new features / patches are rolled out.
Warranty and Support Program
Every kiosk and all related components sold are warranted for a minimum of one year. Warranty includes expert technical phone support for troubleshooting assistance and simple return to factory replacement / repair methodology.
Our advanced software is centered on problem solving, giving the system maximum chances to self-correct. The majority of problems can be resolved over the phone with our technical and customer service call centre. However, should a physical intervention be required, we will dispatch a company certified technician to your location to insure continued up-time. Such services are covered as per our extensive Service Level Agreement.
From the NOC, engineers can remotely update systems and troubleshoot technical problems – without incurring the additional delays or costs associated with sending a technician on site.