IT Services Management | Hybrid IT Management Services

By: Hybrid It Management Services  09-12-2011
Keywords: Project Management, service management, It Service Management

ITIL®  is a registered trademark of the Office of Government Commerce and the most widely accepted approach to ITService Management (ITSM) in the world. At Hybrid IT, we strongly believe that ITIL® provides a systematic and professional approach to the management of IT Services that can enable you achieve stronger governance and control, cost effectiveness, high quality services and customer satisfaction.

You need to consider ITIL® V3 if you are constantly being challenged by what services you should invest in, improve, or even retire; if your organization had a substantial growth in its services and needs an accurate and holistic view of the current services provided to the business units and end customers; if you need to ensure that your essential services are controlled from inception to retirement, and changes to the service strategy and if changes to the services’ status have been reflected on to the service portfolio.

ITIL® V3 evolved from a process-based framework to a more comprehensive structure reflecting the life cycle of IT services. It introduced the concept of Service Lifecycle and Service Portfolio Management, enabling IT to analyze and optimize the investment in its services.

We understand that every IT organization is very unique in terms of structure, culture, resources, and needs. Regardless of how scarce your resources are and how resistant your organization’s culture might be we, can assist you in formulating your ITSM strategy and selecting the right and key ITIL® components that will align with your strategy, utilize your resources, and meet your needs.

We offer a clear path for implementing, modeling, servicing, and measuring ITIL®

Assessing ITIL® Maturity & Readiness for V3

For organizations that are considering ITIL® V3, we recommend performing an objective review of their current processes, practices, and capabilities versus ITIL® best practice guidance, in order to determine the organization's "current state". Then, we recommend assessing the organization's readiness for ITIL® V3 lifecycle. Afterwards, identify the following: gaps between the current processes and the desired state; the strengths and weakness of the organization's service practices; the opportunities for quick wins and long-term improvements as well as potential risks to the quality of current service support and delivery. We will lead the assessment exercise and help you develop a Service Improvement Plan. Our assessment is based on the ITIL® V3 Service Lifecycle and covers all service stages. All V2 processes are included and the assessment will help you determining the maturity level of these processes.

Implementing ITIL®

We believe that ITIL® implementation requires exemplary project management standards and should be run as a project, otherwise the implementation will be at severe risk and miss project objectives. Many organizations find a number of roadblocks in ITIL® projects and struggle with "how" to successfully implement ITIL®. Whether your challenges are: unavailability of ITIL® expertise, vastly changing priorities, busy keeping day-to-day operations running and meeting business needs, stuck with the "status quo" or with a tool that you think it meets your process requirements, or you've a small organization and you feel ITIL is way too big to implement. We can help you overcome these challenges and help you succeed with your ITIL® implementation.

Measuring ITIL®

You might have great operational metrics in place such as: how many changes were implemented, or how many incidents were logged or resolved. But, are these the metrics that really matter to your Business/Management? Measuring and reporting on your ITIL® processes might be challenging, but we can help you design and implement the right metrics that can be linked to your Key Performance Indicators (KPIs) and Critical Success factors (CSFs).

Keywords: It Service Management, Project Management, service management

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