Global Relay » Services » Global Relay Message

By: Global Relay  09-12-2011
Keywords: Financial Services, data center, Regulatory Requirements

Overview

Global Relay Message is Global Relay's flagship messaging and unified collaboration communications service designed to address the messaging, federation, compliance, privacy and security needs of regulated industries. Purpose-built for the financial services community, Global Relay Message is designed to interconnect several million users, built with system and data center redundancy for service resiliency and reliability, and tuned for high performance capable of transacting millions of messages each hour. With full service feature parity between thin-client desktop and mobile, users can seamlessly access the service and transition from the desktop to mobile devices at work, at home, or while on the move.

Global Relay Message provides a superior and fully compliant messaging experience:

  • Mobile and desktop clients: Global Relay Message supports both mobile (BlackBerry, iPhone) clients, browser-based (thin) clients and standalone (thick) clients.

  • Synchronized clients: Global Relay Message supports multiple concurrent login sessions for a user on multiple devices, synchronizing messages across all sessions. Users can seamlessly move from a mobile device to their desktop in mid-conversation, and not miss a single message.

Features

Global Relay Message is a secure, scalable, compliant, and fault-tolerant instant messaging system, built specifically to address the regulatory requirements of the financial services industry. Global Relay Message has business-grade collaboration messaging communications capabilities, with key features including:

  • Messaging: "Users can initiate 1-to-1, multi-user, and persistent message conversations, carry on concurrent conversations with the same participants, and use the service concurrently on multiple devices and in offline mode.

  • Blast Messaging: Users can send a blast message that reaches multiple contacts at once. Or, they can choose to message a few select contacts or the entire network. This is especially useful for administrators and executives who need to broadcast messages across their entire corporate network.

  • Compliance: With compliance and security as core requirements, Global Relay Message supports ethical walls, off-line messaging, logging, archiving, monitoring, auditing, and reporting. Global Relay Message supports end-to-end message reconciliation, message read receipts, guaranteed message delivery, fast indexed search and write verification with geographically dispersed storage.

  • Mobile Parity: Since the service is designed with feature parity between thin-client desktop and mobile, users seamlessly transition from the desktop to their BlackBerry, Apple iPhone, or Google Android device whether at work, at home, or while on the move.

  • Message Archiving: Global Relay Message is built using high performance data store systems for data integrity including multiple stored copies on active-active mirrored data centers to guarantee no loss of data. All messages and user logs are stored in Global Relay Archive.

  • Service Federation: Global Relay's Message Hub can federate with Global Relay Message with other users using Microsoft OCS and Thomson Reuters messaging.

End-User Access

Global Relay Message is designed for client access using standard web browsers without the need for thick client deployment. Core application services are accessible from smartphones such as BlackBerry and iPhone, standalone PC thick clients, and from external applications such as BOTS through a secured web-service-based application programming interface (API).

Global Relay Message is also architected to be easily embeddable as widgets and buttons for quick integration into existing service applications. It is also simple to integrate with customers' existing enterprise technologies such as Active Directory and SAML Authentication.

Global Relay Message is currently in Beta, with commercial release scheduled for Q1 2012.

Keywords: data center, Financial Services, Instant Messaging, Multiple Contacts, Regulatory Requirements,

Other products and services from Global Relay

09-12-2011

Global Relay » Services » Global Relay Archive » For BlackBerry Messaging

Global Relay also provides BlackBerry message conversion capabilities with external delivery, for customers with in-house archiving systems wishing to capture BlackBerry messages. Global Relay Archive for BlackBerry is a hosted service which downloads via Secure File Transfer Protocol all PIN, SMS &Phone logs from a BlackBerry Enterprise Server.


09-12-2011

Global Relay » Services » Global Relay Archive » for public instant messaging

Global Relay Archive for Public Instant Messaging enables you to leverage the convenience and communities of public IM networks while protecting your business and staying compliant with regulatory requirements. Messenger and Google Talk can cause a variety of risks and compliance issues for your business — unless these tools are properly managed. However, the open and public nature of services like AOL Instant Messenger, MSN Messenger, Yahoo.


09-12-2011

Global Relay » Services » Global Relay Archive » For email

Archiving from journaling reduces the strain and liability of storing data by backing it up, removing it from its native environment, and storing it in a secure, geographically separate location. If PST files are burned to CD used as part of the compliance storage systems, you must ensure messages contain an envelope Journaled message which will appear as an attachment to the message.


09-12-2011

Global Relay » Services » Sign-Up

Global Relay Email Continuity is an 'always on' secondary mail system for full email continuity in the event your primary mail server suffers an outage or disruption. Internal Private Instant Messaging Service Global Relay Messenger is a secure messaging service your firm can use for internal communication. Server Address Host name or IP address of mail server to receive filtering service. Global Relay virus & spam filtering service.


09-12-2011

Global Relay » Services

Global Relay's Suite of Hosted Messaging Services have been specifically engineered to provide businesses with high-performance, fully-managed solutions to address message archiving compliance, management, storage, security, eDiscovery, business continuity and disaster recovery.


09-12-2011

Global Relay » Services » Global Relay Archive

Global Relay Archive is specifically engineered to assist firms in meeting the stringent legal and regulatory requirements for electronic recordkeeping, such as SEC Rule 17a-4, NASD Conduct Rule 3110 and NYSE Rule 440, as well as those mandated for any Investment Advisors and Hedge Funds in the firm under SEC Rule 204-2.