GMI Solutions

By: Global Minds  09-12-2011

TROUBLE TICKETING

We enable our customers to report, track and get status on problem-solving and repair activities. Our trouble ticketing services include:

  • Issue assessment and prioritization that allows operators to assign urgency levels and efficiently manage trouble tickets

  • Automatic notification to appropriate analyst or technician

  • Web logins allow customers to track the progress of their tickets as they are being worked on

  • Browser-based operation that allows users to manage trouble tickets from any computer with web access

  • Searchable knowledge base stores previous problems' diagnoses and resolutions to simplify future problem-solving efforts

  • Performance monitoring that generates reports on response times to track successful practices and identifies recurring network problems


Other products and services from Global Minds

09-12-2011

GMI Services - System

Global Minds' provides a flexible range of customized hosting solutions and data centre operations management to deliver reliable, secure, scalable and high-performance computing solutions for the most mission-critical applications. The Global Minds' Team facilitates "To-Be" business process workshops, define key system data-fill, extract-transform-and-load existing data, and define key management/customer reports.


09-12-2011

GMI Services - Planning

Our Practice Leaders work with your Senior Management Team to understand and formalize the key strategies objectives, outcomes, and organizational changes for the project. Beginning with our comprehensive needs analysis, our experienced consultants develop an effective implementation plan for your company.


09-12-2011

GMI Services - Development

If you need additional resources to meet project deadlines, are running into technical issues you're not ready to take on, or wish to outsource your entire development, Global Minds offers a world-class development team and a range of professional services that will help ensure your success. Avoiding "classic" mistakes and incorporating industry proven Best Practices transform an Organization from an "also-ran" to "World Leader".