Training and Documentation, Gateway Consulting Services Ltd

By: Gateway Consulting Services  09-12-2011
Keywords: business process, Case Management, Child Protection

Gateway training is not about the trainer, it’s about the student! Our instructors are consistently rated as “excellent” in student evaluations.We specialize in designing and developing customized training, primarily in the use of Information Systems. All our IT systems training is hands-on and is set within the context of the business process it supports.Here are some examples of our work:

Six-day workshops in the use of the Ministry of Children and Families Child Protection and Resources system

Gateway has been maintaining and delivering this training directly for the Ministry and though the Justice Institute for 10 years. We also deliver a customized version for staff in Aboriginal Child and Family Services agencies across the Province

Workshops in using a custom-built content management system for a large Credit Union

This training was developed for Vancity and delivered as one-on-one coaching sessions and small group workshops for over a year

Workshops in using a complex telephony system

The training was developed and delivered to groups as an integral part of the Vancouver Airport’s telephony upgrade

On-site training in the use of a Work Management System

Developed and delivered across the province to groups of Site Inspectors working for Work Safe BC

Training to support the introduction of a new Client Case Management System

These day-long sessions supported the introduction of both a new system and a new set of business processes to staff working, across BC, for Community Living BC

Keywords: business process, Case Management, Case Management System, Child Protection

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Other products and services from Gateway Consulting Services


Project Management Services, Gateway Consulting Services Ltd

We believe that the best project managers deliver results by setting and maintaining a clear direction, and by moving obstacles out of the team’s way so they can do their work.Gateway has an unbroken track record of successful projects.


Strategic and Tactical Planning Services, Gateway Consulting Services Ltd

For not-for-profit organizations, provincial government departments, wholesale distributors, insurance companies… The key to success is to help the stakeholders clearly visualize the desired future, pragmatically plan the tasks needed to realize it, and identify concrete success metrics. Then together we build and document plans that can be successfully implemented.Here are some examples of plans we have built.


Facilitation Services, Gateway Consulting Services Ltd

The workshop enabled a diverse group of executive directors and volunteer coordinators to better understand the motivation and needs of skilled volunteers and to use this knowledge to promote and recruit. It resulted in a significant shift in priorities for a software implementation, and gave the rationale for hiring additional staff for a Provincial Government Authority.


Solution Design, Gateway Consulting Services Ltd

Our clients ask us for solutions, “We want greater results for our efforts, our team could work together better, our communications could be more effective…”First we work with them to identify the root causes, then we collaboratively design a solution, learning and adapting as we move the work to a successful conclusion.That’s solution design.


Services, Gateway Consulting Services Ltd

Government and not-for-profit organizations striving to improve the well-being of communities throughout BC. We match the consultant’s skills to the client’s needs.