Solution Design, Gateway Consulting Services Ltd

By: Gateway Consulting Services  09-12-2011
Keywords: Project Management, business process, Process Improvements

Our clients ask us for solutions, “We want greater results for our efforts, our team could work together better, our communications could be more effective…”First we work with them to identify the root causes, then we collaboratively design a solution, learning and adapting as we move the work to a successful conclusion.That’s solution design! Here are some examples of our work:

“Too many of our projects are running late and loosing money”

We interviewed the staff and determined that a better methodology and a customized project management tool kit would help fix the problem. We provided base materials and facilitated working sessions to help the project teams design what they needed and then provided coaching and support until the new processes took root.

“Our mid-level managers are not happy with the decisions the executive are making and are doing end-runs”

We worked with a representative group to clarify the model and build a handbook everyone could use to guide consensus-based decision making. The increasing level of trust and clarity was evident as the work progressed.

“We need to give better back-office support to our member-facing staff”

We developed and issued an online survey that measured the degree of satisfaction staff felt with internal services and support. Working with statisticians, we analysed the results and identified tangible opportunities for improvement. Then we presented the results in a series of workshops throughout the organization.

“ We need to really understand how our current systems work in preparation for choosing a new one”

We researched and mapped the current business processes using swim-lane diagrams. Then we facilitated workshops to identify process improvements and opportunities for improved system support. Our work was extremely well received and was used to establish the benchmark for future business process projects.

“Our Accounting Department is swamped and is asking for additional staff we can’t afford”

We mapped the current processes though one-on-one and group interviews and then facilitated working sessions to identify process improvements. The results built a ROI for additional staff, removed some long-standing obstacles and left the client with an easy-to-use process manual.

“We’re frustrated with our IT department, they just don’t listen!”

We established a framework for regular meetings that we called “solution circles” and then chaired the first half-a-dozen. We measured our success by the number of times we heard. “Oh, that’s what you need!” and “OK, since not technically possible, could we…”

Keywords: business process, Collaboratively Design, Process Improvements, Project Management, Project Management Tool,

Contact Gateway Consulting Services


Print this page

Other products and services from Gateway Consulting Services


Project Management Services, Gateway Consulting Services Ltd

We believe that the best project managers deliver results by setting and maintaining a clear direction, and by moving obstacles out of the team’s way so they can do their work.Gateway has an unbroken track record of successful projects.


Strategic and Tactical Planning Services, Gateway Consulting Services Ltd

For not-for-profit organizations, provincial government departments, wholesale distributors, insurance companies… The key to success is to help the stakeholders clearly visualize the desired future, pragmatically plan the tasks needed to realize it, and identify concrete success metrics. Then together we build and document plans that can be successfully implemented.Here are some examples of plans we have built.


Facilitation Services, Gateway Consulting Services Ltd

The workshop enabled a diverse group of executive directors and volunteer coordinators to better understand the motivation and needs of skilled volunteers and to use this knowledge to promote and recruit. It resulted in a significant shift in priorities for a software implementation, and gave the rationale for hiring additional staff for a Provincial Government Authority.


Training and Documentation, Gateway Consulting Services Ltd

Our instructors are consistently rated as “excellent” in student evaluations.We specialize in designing and developing customized training, primarily in the use of Information Systems. These day-long sessions supported the introduction of both a new system and a new set of business processes to staff working, across BC, for Community Living BC.


Services, Gateway Consulting Services Ltd

Government and not-for-profit organizations striving to improve the well-being of communities throughout BC. We match the consultant’s skills to the client’s needs.