FonAngle- Hosted Office Phone System™ (HoPs): Features

By: Fonangle  09-12-2011
Keywords: Productivity, Disaster Recovery, phone system

Hosted Office Phone System™ (HoPs)

HoPs is loaded with useful business features that would make a Fortune 500 company jealous. Our features work together to increase productivity, simplify communications and improve your bottom line.

Don't let your phone system hold you back any longer, Cut the Cord.

Freedom Fax ($)

Conference Center ($)

FonAngle takes your business to the next level and gives your company a professional image with the ability to hold conference calls. Our Conference Center even supports calls in HD Audio [link to hd audio page]. You can schedule and have multiple conference rooms on one conference number, plus it supports one-time and recurring meetings. For added security, Administrators can require participants to enter a PIN. Now you can reduce travel costs, increase productivity and improve your bottom line.

Instant Messaging ($)


The perfect tool for a receptionist or anyone who needs to see who’s on the phone. FonAngle's presence allows users to monitor the status of others, by using the phone’s multi-colored LED buttons to show when users are on a call. From now on, employees will know ahead of time before transferring to a colleague who is busy closing a deal.

Automatic Disaster Recovery (ADR)

In the event of the unthinkable we have you covered. FonAngle ensures callers have continuous communication with your business, even in a disaster. Your incoming calls can be instantly re-directed by FonAngle to another location (second office, home, cell, anywhere) to maintain business continuity. Rest assured, your backup plan is already in place.

True ACD (Automatic Call Distribution) Queues ($)

A great productivity enhancing feature for your Sales, Technical, or Customer Care Departments. Our queues can answer multiple calls and distribute them to agents using one of seven sophisticated algorithms. Plus, management and administrators have access to detailed reports and statistics that provide incredible insight into calling patterns and behavior. This lets you to maximize resources, improve customer satisfaction, and even guarantee SLA terms.

Call Now

Call Forward

Never miss that important call when you’re not at your desk. You can forward all calls or perhaps just an important client to another extension or any phone you choose.

Call Pickup

This time saving feature gives you the ability to pick up calls ringing at other extensions. For example, a receptionist can answer another employee's phone without needing to leave their desk.

Call Parking

Calls can be parked in a private lot and picked up later according to the parking lot' preferences. This can be very useful when you want to put multiple callers on hold and allow these calls to be picked up by someone else.

Call Transfers

Calls can be transferred between system extensions or even to external phone numbers. Transfers can be assisted (talk to the recipient before the transfer) or blind. Imagine a receptionist transferring an important call to a manager’s mobile phone, without the caller ever knowing they’re out of the office!

Do Not Disturb

Record Conversations ($)

Record important conversations like customer support calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses a button) or automatic (setup by management).

Authorization to Reach Extension

Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Call Cascade (Hunt Groups)

Make sure that somebody will take the call. By enabling this feature, calls are forwarded to other extensions if not answered within a specified amount of time.

Ring All (Call Groups)

Do you have a group of Sales or Support Team members that you want to have called all at the same time? With Ring All/Call Groups, each extension within a group will be called and the first one to answer, gets the call.


Find-me/Follow-me is perfect for users that are regularly out of the office and need to stay connected. Calls to an extension simultaneously ring multiple numbers, such as an office, mobile or home phone. The first one to answer, gets the call.

Complete Call Control (Advanced Routing)

Intercom / Paging ($)

Need to broadcast a message to employees at their desk in or in the warehouse? The Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company can setup what extensions are allowed to use Intercom and Paging.

Call Screening

Call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction.

Call API

Have a specialized program that requires an API? FonAngle's Call API interface permits the use of HTTP requests that support calls initiations, call listing, and call hangups. It can provide support for further plug-ins development. Please note, access is limited to a case by case basis and is not guaranteed.

The information in this article was current at 06 Dec 2011

Keywords: Disaster Recovery, Hosted Office, Instant Messaging, Office Phone, phone system, Productivity,

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