EDC Group Services - E Daly Consulting Group
BUSINESS CONTINUITY MANAGEMENT
- BCM Program strategic development, planning, documentation, communication, implementation and maintenance.
BUSINESS IMPACT ANALYSIS
- Corporate Recovery Objective development, formal and informal business impact analysis design, planning, data collection & collation, and impact analysis and reporting.
RISK AND THREAT MANAGEMENT
- Risk management planning, risk identification, risk analysis & assessment, risk treatment / risk response planning.
- Critical infrastructure assurance and protection strategy
- Resiliency Management
BUSINESS CONTINUITY PLANNING
- Business Continuity strategies, incident response planning and implementation, emergency preparedness
- Business recovery plan development, technology recovery planning (disaster recovery), and implementation, crisis management planning and implementation.
- Business Continuity Plan maintenance programs
- Business Continuity awareness campaigns and training
IT SERVICE MANAGEMENT
- Service lifecycle strategy development, assessment & analysis
- Service Management and ITIL education and training plan development and delivery
- Service Support - Incident, Problem and Change/Release Management strategy, process development, assessment & analysis, planning and implementation.
- Service Desk integration strategy, assessment & analysis, planning, development and implementation
- Service Delivery – Capacity, Availability and Financial Management strategy and process development Service Level and IT Service Continuity Management strategy, process development, assessment & analysis, planning and implementation.
- Continuous Improvement feedback mechanisms, establishment of key performance indicator and metrics
- Enterprise portfolio management strategy and planning and program management
- Project management framework development, education and implementation
- Project communication and risk management
- Project Management education delivery
- Program and project leadership - initiation, planning, execution, control & monitoring and closing