Duncan Kent & Associates Ltd. > Technical Writing

By: Duncan Kent & Assoc  09-12-2011
Keywords: Content Management, Style Guidelines

Your technical documents should be appropriate for their intended use, up to date, and easy to read. We can help. We’ve been writing technical documents of all types for more than a decade:

  • Policy and procedure manuals
  • Software end-user manuals and help systems
  • Web pages (both Internet and intranet)
  • Hardware operations and maintenance manuals
  • Program information for the public
  • Clinical and patient manuals
  • Product specifications
  • White papers and brochures

We can develop a complete document, or help you with any step along the way:

  • Research and recommend best practices
  • Write and edit text
  • Establish standards and document style guidelines
  • Design and lay out pages
  • Print and distribute a finished document
  • Convert print documents to your online documents
  • Maintain your documents
  • Establish the information model for your content management system

Keywords: Content Management, Style Guidelines

Other products and services from Duncan Kent & Assoc


Duncan Kent & Associates Ltd. > Document Maintenance - docmaint

We’re available when you need us, and you only pay for the time we’re working on your manuals. Our staff can complement your in-house resources—we’ll work closely with your staff. Update online version of the manual. Write new text and edit changes. Format new and revised sections.


Duncan Kent & Associates Ltd. > Training Courses and Materials

We have years of experience designing and preparing instructions and training materials for adult learners. We’ve also developed online training materials and facilitated an online university writing course. Design and produce overheads and PowerPoint presentations.


Duncan Kent & Associates Ltd. > Content Management Systems

CMSs allow organizations to reuse written and graphic information in a variety of documents while still maintaining only one copy of the information, so it’s much easier to keep up to date and is consistent across all your documents and formats.


Duncan Kent & Associates Ltd. > Document Maintenance - proposals

Proposals typically consist of multiple volumes—the main body describing how the proposed solution meets each of the requirements set out in the RFP and perhaps any factors that provide value over and above the minimum requirements, followed by appendices with supporting technical detail.


Duncan Kent & Associates Ltd. > Web Publishing

The explosive growth in the use of the Internet and intranets, however, has provided a reliable means of making a broad range of documents accessible to anyone with a Web browser. Internal documents, such as policy and procedure or reference manuals, work well online because few people read them for extended periods—they are reference publications.


Duncan Kent & Associates Ltd. > Online Forms

Data can be automatically sent to a database where you can manage it, avoiding expensive and time-consuming data entry. Forms are received moments after they are sent, eliminating time delays while forms make their way through the mail. Math functions can be enabled, reducing the number of calculations and the possibility of mistakes. Consider these possibilities for converting your forms into online forms.


Duncan Kent & Associates Ltd. > Policies and Procedures

Meet ISO 9000 or other industry standards – Quality standards such as ISO 9000, developed by the International Standards Organization, require that all aspects of your operations that influence the quality of your products or services be clearly documented and available to employees.