Policies and procedures describe an organization’s
administration and operations. We can help you plan,
write, and produce top-quality in-house manuals that
will add significant value to your organization.
We’ve developed policy and procedure manuals for
organizations in a wide spectrum of industries:
- Construction and project management
- Health and safety
- Human resources
- Law enforcement and security
Benefits of Good Manuals
Here are some of the benefits you can expect from effective
Communicate the corporate philosophy – Manuals
are one of the key ways management can implement its
mission and vision statements. For example, if your organization
wants to become more service-driven and empower employees
at every level, how will you accomplish this?
Establish the roles and responsibilities
of different departments and groups – Without
clear delegation, departments may duplicate functions,
leave important functions undone, or get into turf
Reduce procedural mistakes and
costly errors – Mistakes can cost a lot of money
to fix and leave your organization open to legal challenges.
Clear step-by-step procedures will help ensure that
staff members are performing their duties with consistent
Ensure consistency in operations – Clients
like to be treated the same way each time they come to
you, regardless of which office they visit. Manuals help
ensure that important functions are performed the same
way by all staff in all offices.
Improve efficiency and productivity – By
themselves manuals won’t make operations more efficient,
but the careful review of your procedures that’s
required to develop a manual often uncovers hidden inefficiencies,
such as unnecessary actions or out-of-date forms.
Train employees on their job functions – Your
staff may not have the time to train new employees or
cross-train existing employees. Well-documented procedures
can improve the ease and efficiency of training.
Serve as an orientation tool – New
employees need a lot of information about your organization
to get them started. Without a manual, they will have
to rely more heavily on staff who may be busy doing other
Meet legal or regulatory requirements – If
your operations are closely governed by legislation,
how can you ensure that you are complying with all aspects
of the applicable laws? Well-documented and carefully
reviewed procedures can keep you out of trouble.
Meet ISO 9000 or other industry
standards – Quality
standards such as ISO 9000, developed by the International
Standards Organization, require that all aspects of your
operations that influence the quality of your products
or services be clearly documented and available to employees.