Duncan Kent & Associates Ltd. > Document Maintenance - docmaint

By: Duncan Kent & Assoc  09-12-2011

Your manuals must be up to date or people will stop using them. But keeping manuals current requires trained staff when you need them. Consider the advantages of having us help you maintain your manuals:

  • We’re available when you need us, and you only pay for the time we’re working on your manuals.
  • This is our business—we have all the required skills and we’re fast and cost-effective.
  • Our staff can complement your in-house resources—we’ll work closely with your staff.
  • We have all the software and equipment needed and we keep it current.

We can help you:

  • Design revisable modular manuals
  • Write new text and edit changes
  • Format new and revised sections
  • Update table of contents and index
  • Coordinate printing and distribution
  • Update online version of the manual

Other products and services from Duncan Kent & Assoc


Duncan Kent & Associates Ltd. > Technical Writing

Your technical documents should be appropriate for their intended use, up to date, and easy to read. We’ve been writing technical documents of all types for more than a decade. Establish the information model for your content management system. Convert print documents to your online documents. Software end-user manuals and help systems. Program information for the public.


Duncan Kent & Associates Ltd. > Training Courses and Materials

We have years of experience designing and preparing instructions and training materials for adult learners. We’ve also developed online training materials and facilitated an online university writing course. Design and produce overheads and PowerPoint presentations.


Duncan Kent & Associates Ltd. > Content Management Systems

CMSs allow organizations to reuse written and graphic information in a variety of documents while still maintaining only one copy of the information, so it’s much easier to keep up to date and is consistent across all your documents and formats.


Duncan Kent & Associates Ltd. > Document Maintenance - proposals

Proposals typically consist of multiple volumes—the main body describing how the proposed solution meets each of the requirements set out in the RFP and perhaps any factors that provide value over and above the minimum requirements, followed by appendices with supporting technical detail.


Duncan Kent & Associates Ltd. > Web Publishing

The explosive growth in the use of the Internet and intranets, however, has provided a reliable means of making a broad range of documents accessible to anyone with a Web browser. Internal documents, such as policy and procedure or reference manuals, work well online because few people read them for extended periods—they are reference publications.


Duncan Kent & Associates Ltd. > Online Forms

Data can be automatically sent to a database where you can manage it, avoiding expensive and time-consuming data entry. Forms are received moments after they are sent, eliminating time delays while forms make their way through the mail. Math functions can be enabled, reducing the number of calculations and the possibility of mistakes. Consider these possibilities for converting your forms into online forms.


Duncan Kent & Associates Ltd. > Policies and Procedures

Meet ISO 9000 or other industry standards – Quality standards such as ISO 9000, developed by the International Standards Organization, require that all aspects of your operations that influence the quality of your products or services be clearly documented and available to employees.