Services : BC Cancer Agency

By: Bc Cancer Agency  09-12-2011
Keywords: Cancer

 Published: Tuesday, February 5, 2008

The Vancouver Island Centre (VIC) is on the campus of the Royal Jubilee Hospital (RJH). As such we are able to use many of the services available at the hospital. You will likely find yourself in the hospital for a number of reasons. The hospital can be accessed through the D&T tunnel doors on the first floor or directly across from the second floor entrance of the cancer centre. The following services are available at the Vancouver Island Centre or the Royal Jubilee Hospital (indicated with RJH in brackets after the service):


Open 7:30 - 3:30 weedays, the TeaLC Cafe offers a wide range of beverages, baked goods, light lunches and sandwiches made to order. A bright and relaxed seating area offers visitors the opportunity to enjoy a break. Partial proceeds support Volunteer Services and patient care at the Vancouver Island Centre.

Chemotherapy is a treatment that involves use of chemical agents to stop cancer cells from growing. Chemotherapy can eliminate cancer cells at sites great distances from the original cancer. As a result, chemotherapy is considered a systemic treatment.

The Pebbles Gift Shop provides patients and staff with a lovely environment for their daily shopping needs. The gift shop is located on the second floor directly acrosse from the TeaLC Cafe. Volunteers assist customers with their purchases.

Interpreter services can be arranged for patients who have difficulty speaking English. It is important for patients to understand what happens and what is said during their visits. We encourage you to bring someone you trust to help you communicate your needs. If this is not possible, please let the booking clerk know that you need help, and they will arrange this for you. Our centre's library also has materials available in other languages that help English-as-a-second-language patients better understand their cancer diagnosis and treatment.

Lab tests are common for most cancer patients, so you will likely visit the lab on a regular basis. The information desk at the main entrance of the Royal Jubilee Hospital can give you directions to the lab located at the RJH. A lab service is now available on site at VIC for patients referred directly by their oncologist.

The library on the third floor includes a Cancer Information Centre, which houses a collection of books, pamphlets, audiocassettes, compact discs, DVDs, and videos to help patients and families understand and cope with a cancer diagnosis, treatment, and side effects. This collection contains information on a variety of topics, including:

  • coping and living with cancer;
  • explaining cancer to children;
  • grief and dying;
  • alternative/ complementary medicine;
  • nutrition and cookbooks;
  • music, guided imagery and relaxation; and
  • humour.

In addition, the library has a more comprehensive research collection that includes medical textbooks, videos and journals, designed for those who require more in-depth or technical information.

Both collections are available for loan to patients and the public. Library staff will send items by mail anywhere on Vancouver Island. Videos, audiocassettes, and compact discs can be borrowed or used in the library's viewing room, which is outfitted with a television, video machine, and audiocassette/ compact disc player.

Library staff members are available to help you find the information you need and will help you access electronic information and the Internet.

The library is open Monday to Friday from 8:00 am to 4:30 pm and staff members are available Monday to Friday from 8:00 am to 3:00 pm. You can contact the library by calling 250.519.5517.

The Order of the Eastern Star provides free dressings as needed for every cancer patient in British Columbia. Ask the staff at VIC.

The Vancouver Island Centre Pharmacy is located on the second floor of the centre, adjacent to the Chemotherapy Room. The pharmacy will provide you, free of charge, with many of the cancer treatment drugs prescribed for your treatment. They will prepare the drugs that are administered while you are at the centre, and will provide you with some of the drugs which you will take at home. Drugs not provided free at the centre may be purchased at a retail pharmacy. You will be provided with written instructions for taking your medication. Our pharmacists are always very happy to discuss any questions about your prescriptions. Just drop by the pharmacy on the centre’s second floor.

Pharmacists are available from 9 am to 12:30 pm and 1:30 pm to 4:30 pm every weekday to fill your prescriptions and answer any questions you may have. The pharmacy is not open weekends and statutory holidays.

Psychiatry is a key component of care at the BC Cancer Agency (BCCA), providing clinical psychiatric services for cancer patients. Psychiatrists are medical specialists trained in the diagnosis and management of mental illness. Psychiatrists at the BCCA have a special interest and expertise in working with cancer patients and their illness experience, assisting them with psychological issues, symptom management, treatment crisis and rehabilitation issues. They work as part of a multidisciplinary psychosocial cancer care team collaborating closely with Patient and Family Counselling Services. Referral for a consultation is usually made through an attending oncologist or Patient and Family Counselling Services counsellor.

Salon Revive provides patients with hair replacement services here in the cancer centre. The salon also offers hats, hair pieces and many other options for men, women and children. Call 250.519.5553 for an appointment.

Keywords: Cancer

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