BacTracs - Andlor Logistics Systems Inc

By: Andlor  09-12-2011
Keywords: Reverse Logistics

If you have product returns, you have headaches.
BacTracs can help.

Product returns create unhappy customers and are very expensive to process. There is a big opportunity to improve your bottom line by enhancing the reverse logistics system in your business.

Using software to manage product returns will significantly reduce the costs involved in taking products back from your end use customers, distributors and resellers.

BacTracs helps you cope with product returns by linking up-front customer service activities with back-end test, repair and shipping functions.

BacTracs provides a standard set of return procedures across all locations, enabling improved process management.

Organization Organizes RMAs, returns inventory, inspection, testing, refurbish and repair into one application
Handles return scenarios including cross-ship, credit, and ship only from end users, dealers and distributors and VARs
Manages RMAs through their full life
Provides advance information about incoming returns, allowing for proper streaming when they arrive and effective staff planning to meet anticipated volumes and timing
Helps monitor progress and results in all areas, such as measuring the average time RMAs are open and how many returned products were actually defective
Easily manages exceptions and issues
Flexibility Web-based system for users in many locations, including corporate and third-party partners.
Inventory Complete inventory reporting system and an adaptable inventory management system to manage return and replacement inventory, with reporting on inventory balance and activity
Tracks flow and value of returned products, allowing for improved inventory management
Inspect, Sort, Test, Refurbish and Repair Manages asset recovery, testing and repair quickly, allowing companies to quickly realize the value of those assets
Has estimating and invoicing capabilities for repair work, as well as the ability to handle both in-warranty and out-of-warranty repairs
Reporting Provides visibility so employees in all areas of the company can quickly determine the next steps needed to handle the RMA
Identifies the reasons for product returns, allowing the tracking of trends.
Provides advance information about incoming returns, allowing for proper streaming when they arrive and effective staff planning to meet anticipated volumes and timing
Helps monitor progress and results in all areas, such as measuring the average time RMAs are open and how many returned products were actually defective
Integration Works with existing accounting or ERP solutions
EDI and XML capable
Allows shipping from multiple locations and an interface to third party logistics providers
Security Role-based user access. Users only see the data they have permission to see.
Customer Service Allows customers to look up their RMA status online

Keywords: Reverse Logistics

Other products and services from Andlor

09-12-2011

E-track - Andlor Logistics Systems Inc

E-Track is a WEB Based Tracking system for 3PL Warehouse Orders, Receipts, Inventory Balances, Activities, Shipment Tracking and Scheduled Reports. E-Track provides On-Line Order Entry and is Task Oriented with Intuitive Screens requiring a Minimum of Data Entry. Client enters orders from the Inventory Balances.


09-12-2011

Andlor Logistics Systems Inc. - Andlor Group

The Andlor Yard Management System is made up of a number of tightly integrated modules enabling easy system creation and configuration to meet specific needs. Designed for the special needs of YMS users such as check-in, gate guard, load confirmation, yard jockey and dispatch. Yard movement request assignment, management and monitoring. Manage multiple facilities with multiple locations. Division, Facility, Carrier and Equipment ID.


09-12-2011

WMS for 3PL Warehouse Operations - Andlor Logistics Systems Inc

The implementation of a "best practices" Warehouse Management System can deliver sustainable competitive advantages. EDI 4010+ with VAN & Internet Connectivity, Enhanced Inbound / Outbound Mapping, AS2, ftp, XML and EDIFACT support. Document and Report Archival Scanning of Receipt / Order / Delivery documentation with automatic update to E-Track. In-Transit receiving via RF with discrepancy update and reconciliation.


09-12-2011

SERVICES - Andlor Logistics Systems Inc

Archiving and Scanning of all Warehouse Documents. Radio Frequency Terminals and Wireless Systems. Andlor E-Track (WEB Interface to Andlor WMS. Double Vision - Remote Software Support. Andlor WMS for 3PL operations. AIX and Linux Server Systems.