Transformation – Time Variable
particularly long-standing conflict, severely erodes the service
and energy capacity of an individual, group or organization and prevents
the realization of strategic goals and bottom line profits. Unless
the existing situation can be transformed the old patterns will soon
reinstate themselves regardless of the initial effectiveness of a "conflict
QTI has specific expertise in moving beyond conflict resolution
to conflict transformation. The process itself is tailored to the
unique needs of the individual, group, or organization in conflict.
It is based on (and reinforced by experience) the belief that conflict
arises when there is a basic disconnection on one - or all levels – of
human experience through body, mind, heart or spirit.
Conflict transformation is a process that provides a "whole
person" understanding and experience that moves the individual
or group back into balance and connection.
QTI works with professional or personal "couples" or
groups who get along so poorly that they create an uncomfortable
and possibly toxic environment for their colleagues, supervisors,
customers or family relationships. These relationships are often
the focus of conversation in an office or home and take up valuable
energy and time.
In the case of a workplace conflict, these situations are not easily
dealt with by Supervisors, HR Representatives or Shop Stewards because
they may not be perceived as neutral by the parties or because they
have been involved previously without success.
When the participants themselves are interested in some kind of
resolution, QTI is often successful by creating a neutral and unbiased
environment in which to explore the issues and build compromise.
We start by introducing each individual to their own Insights Profile
and helping them to understand their own perceptions and preferences
as well as those of others. Very often those in conflict are opposite
QTI uses various custom-designed models that assist in clarifying
and moving through the conflict. Expectations are carefully managed
and ground rules clearly defined thus creating a safe environment
in which to hold a gently managed discussion. In most cases an informed
truce with equal commitment to subsequent rules of conduct can be
arrived at within two days.
Value of neutralizing professional or personal toxic relationships
can be measured by:
| Professional || Personal |
- Reduced time-off and sick
- Increased productivity
- Fewer errors
- An environment more conducive to compromise
- Better customer
- Improved reputation
- Increase in energy and health - physical, mental,
- Greater resilience
- Reduced stress
- Strengthened relationships
- Experience of harmony and balance