Refunds and Warranty

By: Hawk Owl  09-12-2011
Keywords: credit card

Refunds and Warranty

Your satisfaction is our greatest concern. We offer a warranty of one year on our products, please see the "Warranty" section below for details on our product warranty.

Refunds are also available in the event you're not satisfied with your purchase. Refunds are available up to 30 days after you've received your Hawk & Owl product. Please refer below for the circumstances required for a refund, and the best method for requesting one.

Warranty Against Defects for One Year
Workmanship is warranted agains defects, and normal use wear and tear for one year. While Hawk & Owl prides itself in quality craftsmanship, there may be instances when your jewellery item starts to show signs of weakness or instability. We will fully warrant the repair and/or replacement of defective merchandise for a period of one year from date of receiving your merchandise. You can make a warranty claim by notifying Hawk & Owl and leave the rest up to us. There is no expense for you to return your item to have it repaired or replaced. Here are some highlights of the warranty:

  • Includes return shipping cost.
  • Return shipping via popular courier such as UPS or FedEx.
  • Defective merchandise repaired and return-shipped within 2 days of receipt.
  • You'll only be without your prized jewellery for about 1 week in total.
  • See below on how to make a warranty claim.

Warranty Conditions:
Purchaser agrees to warranty under the following conditions:

  • Order Number
  • Date of Purchase
  • The name/address of who the merchandise was originally charged to
  • A brief description of the defect or problem you're experiencing with the merchandise
We will make arrangements with you to have your merchandise picked up and delivered to us for repair or replacement. In most cases, you should receive your merchandise back within about 7 days. Please note the conditions above for making a warranty claim.

Refunds are available under the following circumstances:
For damaged merchandise, please refer to the warranty section above.

  • Order Number
  • Date of Purchase
  • The name/address of who the merchandise was originally charged to
Only ship your merchandise after we have responded to you. You should ship your merchandise with a reputable courier, and obtain the tracking number so that it can be located if we do not receive it. Please remember that Hawk & Owl cannot assume any liability or expense in refund claims. Your credit card will be refunded the full amount originally charged for the merchandise we receive through shipment. We cannot issue credit if the merchandise is not received. Credits are issued within 24 hours of receipt of the merchandise.

Enjoy your visit to Hawk & Owl!

Keywords: credit card

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09-12-2011

How To Order Hawk & Owl Jewellery

Please note that it can take up to 2 weeks to make the jewellery item you ordered depending on the availability of your stone, and a further 5 days to ship the item. Your receipt will have a listing of what you ordered, the Product ID numbers, and an Order Number. Please note that your card is not actually debited until your goods are shipped. After entering the shipping and credit card information, submit your payment.