Business Class Fixed Wireless | Internet Services

By: Skyway West  09-12-2011
Keywords: Business Class, Emergency Network

Skyway West provides Business Class Fixed Wireless broadband services in speeds from 1 Mbps to 10 Mbps and higher. Our serving area currently covers the BC Lower Mainland and 17 cities from Montreal to Victoria.

Fixed Wireless is ideal for companies requiring greater upstream speed than ADSL. It can be used to backup other Broadband services or as a reliable cost effective alternative to Fibre and T1 services. Wireless offers a greater choice in speeds and can be installed much quicker than ADSL, T1 or Fibre.

Wireless services are symmetrical, meaning the upload and download speeds are the same. The speed of an individual service is programmed into your equipment and can be remotely changed to your requirements.

Skyway guarantees all wireless customers 100% uninterrupted transit to the Internet. If transit to the Internet becomes unavailable, Skyway will refund the customer an amount equal to one day of the customer's pro-rated recurring monthly charges during the month the interruption took place.

If transit to the Internet is unavailable for a cumulative period exceeding one hour, the customer will receive an additional refund of one day of the pro-rated recurring monthly charges for each additional hour, or portion thereof, of transit unavailability. All refund calculations will be based on unavailability in one-hour increments.

This SLA does not cover outages caused by equipment and/or events not under the direct control of Skyway or caused by individuals not directly employed by Skyway. It excludes short periods of temporary service degradation, such as slow data transmissions. It does not cover outages due to scheduled or emergency network and/or facility maintenance, which will be broadcast to all customers in advance.

Any and all refunds to a customer will not exceed 50% of the customer's recurring monthly charges for the month in which the refund is paid.

Consult us about the speed that suits your business' level of Internet activity. Our services range from 1 Mbps to 10 Mbps and higher depending on the serving area.

2 Mbps Wireless delivers three times the upload speed of a typical ADSL line and is superior for business sites that host services like web, ftp and corporate applications accessed by remote users. It is ideal for VoIP services which require more upstream speed than ADSL.

5 Mbps Wireless is three times faster than a T1 for half the price.

Our 10 Mbps and higher services are competitively priced with similar Fibre services and can be purchased as full or half duplex. They are perfect for speciality applications or offices requiring extremely fast upload and download speeds.

1. Customer Premise Antenna

Our wireless network connects to an outdoor antenna or dish placed in a mount typically located on the roof of your building.

We use four main types of mounts:
a. Air-conditioning Unit Mounts
b. Pole Wall Mounts
c. Roof Mounts (Non-Penetrating Roof Mounts and Non-Penetrating Tripod Mounts)
d. Short Guyed Tower Mounts

An experienced technician ensures the antenna installation and wiring are done in full co-operation with the building owner and according to their specifications.

2. Customer Premise Subscriber Unit (SU)

The antenna is connected by coax cable (similar to CATV) or ethernet cable to a wireless radio or subscriber unit (SU) located in the antenna housing, or in the building's service or elevator room. The SU requires a power outlet and is usually connected to a network switch. The switch connects by CAT5 cabling through the building's riser closet to an ethernet jack in the customer's premise.

The SU brand and model depend on the distance your location is from our nearest Wireless Access Point. Our SU's are chosen for their quality construction, efficient throughput and the security measures they take to ensure your wireless traffic is secure.

3. Wireless Network Access Point (AP)

The antenna connect the SU's to Access Points (AP) strategically positioned on building roof tops and towers located in the BC Lower Mainland and 17 cities from Montreal to Victoria.

1. Frequencies

We typically use licensed frequencies (e.g., 24 GHz Band, 38 GHz Band) within our network and assign our customers license-exempt frequencies (e.g., 4.8 GHz, 5.8 GHz). The primary difference is that licensed radio users have a regulatory body that will assist them in overcoming any interference issues that may arise, while license-exempt users must resolve interference issues without governmental assistance.

2. Security

All Internet connections using public IP addresses are insecure. Wireless is no different. A VPN is the only way to secure an Internet connection.

Radios are normally located on building roof tops and only accessible when accompanied by the building manager. There is a small risk that a signal may spill over to a neighbour or that somebody would intentionally intercept a signal. We remove these risks by programming as narrow a line-of-sight as possible and using sophisticated features and proprietary transmission coding between our network and customer locations. Our network is secure enoough to handle credit card and Interac (including PIN#) transactions.

Our security features include:

  • The access point ID (or for some models the MAC) must be known since it is not broadcast

  • Similarly, the subscriber unit ID must be known (it is not broadcast)

  • Smart polling of subscriber units ensures that there is no discernible pattern

  • There is no access to the subscriber unit settings interface except via our management stations

  • Our network management system and the equipment are protected by a password and a challenge/response scheme

  • Directional subscriber antennas are used and any connection must be within 4 to 6 degrees of the beam path depending upon the model of antenna used

  • The exact RF channel assignment must be known

  • All RF communications are digital, and a potential hacker would need to know the exact terminal equipment generating digital stream

  • In short, the manufacturer, model, modulation technique, throughput, internal scrambling code, forward error correction code are not published and would be required for access

  • Any attempt to synchronize with a radio to communicate would cause the particular radio to alarm due to error generation

  • Our radios incorporate safeguards to secure the wireless transmission against possible intrusion. Some use 168bit encryption and some 128 bit

  • Some radios use the advanced encryption standard (AES 128) where a dynamic encryption key changes to prevent unauthorized eavesdropping, and coded time stamping to prevent false transmission from an intruding terminal.

  • Our latest radios incorporate a layer 1 (reference to OSI model) style of connection that prevents any attempt to interconnect with a mated pair of radios.

3. Weather

Skyway wireless services are engineered to avoid the influence of weather. The most important factor is a clear line of site to our network. We avoid rain problems by using sensitive equipment and limiting the distance to a customer site. Snow is not a problem because our radios operate at 37 degrees Celsius melting away ice and snow build up.

Our wireless services are available as full or half duplex. A full duplex connection simultaneously sends and receives data packets. It is typically used to connect switches together or to connect fast access devices such as workgroup servers. It is also best for services like VoIP where both parties may speak at the same time.

Skyway fixed wireless is availble in British Columbia (BC), Alberta (AB), Manitoba (MB), Ontario (ON) and Quebec (QC).

British Columbia (BC)

Abbotsford, Aldergrove, Annacis Island, Clearbrook, Cloverdale, Fort Langley, Kelowna, Ladner, Langley, Maple Ridge, Mission, Nanaimo, New Westminster, Newton, North Vancouver, Penticton, Pitt Meadows, Port Kells, Port Moody, Prince George, Richmond, Vancouver, Victoria, West Vancouver and White Rock

Alberta (AB)

Calgary and Edmonton

Manitoba (MB)


Ontario (ON)

Barrie, Brantford, Burlington, Cambridge, Greater Toronto Area, Gueph, Hamilton, Kitchener, London, Oakville, St. Catherines, and Windsor

Quebec (QC)


Please contact us for a detailed consultation:

Keywords: Business Class, Emergency Network

Other products and services from Skyway West


Business Class VoIP | Internet Services

Single or Multiple line services can translate into signicant savings in the cost of adding additional phone lines and long distance charges with our flat rate calling to/from the Vancouver "free calling area". Skyway's VoIP (Voice over Internet Protocol) services are designed to meet a range of phone over the Internet needs and are only available to Skyway Internet customers.


Business Class Fibre | Internet Services

If transit to the Internet becomes unavailable, Skyway will refund the customer an amount equal to one day of the customer's pro-rated recurring monthly charges during the month the interruption took place. Fibre and other Premium Internet Access Services are preferred by companies requiring guaranteed speeds, the best technical solution and highest level of support.


Business Class ADSL Internet Service

Asymmetric because upload and download speeds are not equal; Digital because the technology transforms a regular phone line to a digital connection. ADSL 2+ is the latest generation of Asymmetric Digital Subscriber Line deployed in BC and Alberta. ADSL2+ can be added to phone lines supplied by Telus, Allstream, Sprint, Shaw, Bell Canada, etc. Dry dsl is a copper line that cannot be used for regular telephone services.


T1 Xstream Access Bonding And Fail Over | Internet Services

In addition to aggregating Internet traffic, Enhanced T1 Xstream can apply QoS to prioritize different types of traffic and can also apply compression to typically double the download and upload speeds of uncompressed data. If transit to the Internet becomes unavailable, Skyway will refund the customer an amount equal to one day of the customer's pro-rated recurring monthly T1 Xstream charges during the month the interruption took place.