Remote access is securely configured to support all lanes and back office PC's. Antivirus is selected and installed to give maximum protection.Application software is the heart of your business. Blending your current business practices, rules, and philosophies with the new system requires planning. Interpreting how the new software reacts to specific practices can take time as becoming ¡°expert¡± with the software comes in time with experience. Our 1-800 support helps bridge the learning time.
Selection of the right POS application is critical. The more you detail your requirements and the more time you spend evaluating application software the closer you will be to the system you wish and visualize.
Hardware Setup and Burn-in
All hardware is benched and configured in the configured network. Operating systems are configured to specifications. Diagnostics and hardware burn in are done to evaluate and spot any weak hardware component.
POS Application Configuration
The software is loaded and configured with the site-specific configuration flags. Touchscreens/Keyboards are programmed or keycapped.
Data File Creation/Conversions
Green Light System
All equipment is tested with the data files. The equipment is given a pre-live run through with the customer during training to ensure all configuration settings are configured to specification.
Installation Day or Night
Live Day Support
Post Configuration/Training Visits
POS Systems require a period of adjustment. As you learn more about the system you will require changes and adjustments to the system. On average 2 to 3 - day visits over the first 60 days are usually sufficient to tighten down the system to the store requirements.
Service Plan Coverage
A service plan can include:
Help Desk Support
Full Onsite hardware parts and labour repair
Depot hardware exchange
Preventative maintenance service
Applications software version/service pack upgrades
Applications software version/service pack upgrade installation labour
Anti Virus management
Help Desk Support
Custom software development
Inventory management support
Multi-store enterprise management
System backup management
On-site hardware service
Warranty replacement management
Internet remote support