Fletcher's FAQs (Sofina Foods - Private Label and Branded Food Manufacturer & Supplier

By: Fletcher's Fine Foods  09-12-2011
Keywords: smoked sausage

What about allergens?

At Fletcher’s, we are very sensitive to the fact that many consumers are concerned with allergens, so we take every reasonable pre-caution to ensure ingredients and products with allergens are not in contact with those without allergens, during every stage of storage and production. However, if you are highly sensitive to wheat, milk or soy, please note that in all our facilities we do produce products with ingredients which contain one or more of these three allergens.

Does your product contain gluten, milk or soy?

Fresh Sausages: Fletcher’s fresh sausages are gluten-free, except for Fletcher’s Redhook Bratwurst, which contain beer. Our fresh sausages are produced in same facility and on same equipment as Redhook Bratwurst, but not at the same time. Fletcher’s hams and bacon are gluten and milk free but produced in same facility as products with gluten and milk, but not on the same equipment—therefore, there is only minimal exposure to products with gluten and milk. Fletcher’s wieners and smoked sausage are gluten, milk and soy-free but produced in the same facility and equipment as other wieners and smoked sausages which contain gluten, milk or soy.

Do your products contain Peanuts, Eggs, Fish, Crustacean or Tree Nuts?

Fletcher’s products do not contain peanuts, eggs, fish, crustacean or tree nuts.

How do I contact Fletcher’s with a question, comment or complaint?

You can call our consumer line toll free 1-888-453-8338 (8am – 4pm (PST). To serve you better please have the following information when you phone us: Product description, the bar code number, place and date of purchase, and the “USE OR FREEZE BY” or “SELL BY” date.

Is Fletcher’s a Canadian or U.S. Company?

Our parent company, Sofina Foods Inc. head office is in Ontario, Canada. The plant that produces all the fresh sausage and slices most of the bacon for the U.S. market is located in Washington State. Look for the USDA symbol on the package. It means our production facility is federally inspected and meets the rigorous stringent standards of the U.S. Department of Agriculture. 

Where can I find Fletcher’s product?

We supply the following stores in Washington, Oregon, Idaho and Northern California:
Safeway, Albertsons, Fred Meyer, Winco, Sam's Club, Wal-Mart, Haggen's, Top Food and Drug, Thriftway, Red Apple, Market Place Stores, Food For Less, Roth's, Ray's Food Place, Price Smart, Brown & Cole, Food Pavillion, Costco, QFC, Rosauer's, Price Less Foods

We purchased your product while on vacation and can’t find in our home town, can you send some to us?

We are glad you enjoyed Fletcher’s products, unfortunately we can’t ship product to you. However we are working diligently to increase our trading area and hope to be in your area soon.

How long can I keep my Fletcher’s product?

For optimum quality and freshness, keep continuously refrigerated below 39° F, and refer to the “Use or Freeze By” or ”Sell By” date on your package. Opened packages should be consumed within 7 days. Fletcher’s products can be frozen for up to 3 months.

What are the ham cooking instructions?

Fletcher’s ham is ready to eat, fully cooked, and can be served immediately after opening the package. To serve warm, simply preheat your oven to 325° F -350° F. Remove the ham from packaging, and place on a rack in an oven-safe roasting pan. Cover with lid or foil. To prevent drippings from burning, pour a cup or two of water into the pan, and top up as required. For total roasting time, calculate 15 to 18 minutes per pound, and bake until internal temperature of the ham reaches 160° F. Leave covered with foil and allow the ham to sit for 15 minutes before slicing. 

Does the brown casing on the Black Forest Ham need to be removed before cooking / eating?

The brown casing on our Black Forest Brand hams is made from edible collagen. The casing is smoked on during production and is not easily removed. 

What kind of casings do you use in your sausages?

We use natural hog casings in our dinner sausage, natural sheep and edible collagen casings in our breakfast sausages.

Is Fletcher’s bacon ready to eat or do I have to cook it? 

While our bacon is naturally smoked over hardwoods in our smokehouses, it is not fully cooked, and further cooking is required.

*These statements are applicable to our USA division only.

Keywords: smoked sausage

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