Transwest Air offers freight services to all the communities we serve.
Regulations regarding the transportation of live animals
All animals travel in the cargo hold of the aircraft. Due to the limited space in the cabins of our aircraft and the possibility of allergic reactions, animals will not be transported in the cabin area. The only exception is for registered special service animals that assist customers with a disability, provided they have a registered training certificate.
All animals must be transported in an approved hard shell carrier, supplied by the owner. Transwest Air has approved individual dog and cat kennels, and, if necessary, passengers may use one of these to transport their pet (for an additional charge), provided that notice is given at time of booking that the kennel is needed.
Live animals can travel one of two ways:
- As baggage: The animal must be travelling on the same flight as the passenger. The animal is counted as the first piece of luggage, and after weighing within the approved kennel, the animal’s weight is counted toward the passenger’s 60 pound weight allowance, as per Transwest Air policy. Cost is $20 handling fee plus GST.
- As freight/cargo: The animal will not be travelling on the same flight as the passenger. The animal must travel “Guaranteed”, which means that it will go on the very next available flight, within 24 hours from the time of delivery to the freight office, provided a flight exists within that period. “Guaranteed” rate is twice the standard per pound freight rate. Rates vary depending on base location. Please see the freight rate document. The $20 handling fee is not charged if the animal is carried as freight.
Live animals must be sent prepaid, and cannot be sent collect. Notification that you are transporting a live animal must be done when booking your ticket with the Transwest Air agent.
Requests to use the Transwest Air animal kennel must be made at least 24 hours in advance, to ensure a kennel is available at your point of departure. Transwest Air cannot guarantee the availability of the kennels. They are offered on a first come-first served basis.
Please note that animal travel may be limited, and/or refused due to any of the following:
- Temperature (when they exceed recommended safe temperatures for transporting animals);
- Aircraft type;
- Cargo demand.
It may be necessary for you to modify your travel plans and reservation to accommodate your pet.