Advance Your Services With Us

By: Integrated Broadband Services  09-12-2011
Keywords: Customer Service, Technical Support, Call Center

We specialize in efficient activation of new services so that you can quickly generate new revenue streams. Our award-winning Service Activation tools for data and voice facilitate provisioning of customer equipment while our team provides seamless integrations with the leading billing providers ensuring a single point of data entry. Our entire Service Activation portfolio is designed to reduce time and potential errors associated with "swivel chair" data entry.

Whether you're launching voice or data services in the commercial or residential services marketplace, trust IBBS to get to market quickly with ease and expertise.

Managing and maintaining a stable, efficient and economical data and voice network is critical to the success of your broadband business.Our award-winning service assurance tools give you unmatched visibility to proactively manage your network, ensuring that you not only provide the best possible service to your customers, but that you also save on costly operational expenses.

Our suite of Service Assurance tools enables you to deliver best-in-class broadband services. Leverage our expertise and technology for maximum efficiency and cost savings.

We know that providing the best possible customer service gives broadband providers the winning edge in an increasingly competitive industry. The IBBS Customer Care Center delivers the intelligent technical support that data and voice subscribers require. Equipped with Broadband Explorer (BBX), the award-winning provisioning and diagnostic suite, as well as an integrated ticketing system, our technical support representatives ensure quick and accurate resolution to subscribers' issues.

Broadband operators of all sizes can take advantage of IBBS' Call Center service. With our scale and expertise, we can efficiently and economically handle complex end-user issues. The team in our state-of-the-art U.S.-based facility is equipped to manage thousands of residential and business-class support calls per day.

Advances in IP technology have dramatically improved telephone services, and cable is leading the way. Your customers seek flexibility and affordability, and IBBS' solutions deliver. Take the first step in phone by offering a competitive local phone service along with small business services. Then, advance your offering with a fully-featured enterprise solution with IBBS SIP Trunking and Hosted PBX services. Whether you're preparing for a first launch of phone service, seek to switch providers or ready to tackle the enterprise market, IBBS has the solution - and expertise - to support your success.

Save time, money and resources by using one partner who can deliver all of the application services and support you require to provide best-in-class service. We offer an array of applications to support both residential and commercial products at economies of scale that make them cost-effective and efficient for you to implement, without the worry of having to manage the applications in-house. Advance your business with revenue-generating applications for your residential or commercial data services.

Keywords: application services, Billing Providers, Broadband, Broadband Operators, broadband providers, Call Center, Customer Care Center, Customer Service, Data And Voice, data services, Integrated Ticketing, phone service, residential services, Seamless Integrations, Swivel Chair, Technical Support,

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09-12-2011

Service Assurance | IBBS

Our award-winning Service Assurance tools give you unmatched visibility to proactively manage your network, ensuring that you not only provide the best possible service to your customers, but that you also save on costly operational expenses. Managing and maintaining a stable, efficient and economical data and voice network is critical to the success of your broadband business.


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Our award-winning Service Activation tools for data and voice facilitate provisioning of customer equipment while our team provides seamless integrations with the leading billing providers ensuring a single point of data entry. Whether you're launching voice or data services in the commercial or residential services marketplace, trust IBBS to get to market quickly with ease and expertise.


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Applications | IBBS

We offer an array of applications to support both residential and commercial services at economies of scale that make them cost-effective and efficient for you to implement, without the worry of having to manage the applications in-house. Money and resources by using one partner who can deliver all of the advanced application services and the support you require to provide best-in-class service.