"For glitches or problems you've been fantastic. You're very customer-oriented. I pick up the phone and you help me deal with it. None of this.. "go try this or that." You show up and help me deal with the problem."
Yacht Service Center
Here's how we help our customers get their custom crane and davit orders quickly and at a lower cost.. with great service and follow-up.
Getting Decent Service Can Be a Frustrating Task Service Frustrations That Are All Too Common
Nothing's more frustrating than getting bad service or poor follow up after you buy a crane. Many yacht crane and davit builders simply don't deliver the service & support that most buyers really need.
- Slow response to requests for service
- Techs that are slow to fix problems or provide only phone support
- Long wait time for replacement parts
- Short or restrictive warranties that don't provide the product support help when you need it
If you find yourself dealing with any of these problems, maybe it's time for a closer look. See how your supplier stacks up to Steelhead standards.
You're not left stranded with service problems at Steelhead.
Every yacht crane or davit is backed up 3 ways with great service and follow-up support. You're covered with two 24-HOUR service programs AND a longer 2-Year Platinum Warranty.
The Steelhead SERVICE Difference
3 Ways We Get Great Service Done
Steelhead is committed to customer service. We back everything with responsive customer service so you're not left stranded with a problem.
- We make every effort to answer your inquiry within 24 hours whether it's a part or instructions you need.. or a question you may have.
- Customer service issues are given top priority providing live 1-on-1 phone access to service technicians. If needed, you can speak to a technician at our factory who will walk you through a process or we'll send you detailed written instructions.
We can ship just about ANY part within 24 hours of the order so you get parts quicker.
- We speed up parts order delivery time because we carry an extensive inventory of parts that allows us to quickly send what you need.
LONGER 2-YEAR WARRANTY
Your crane is covered longer under our 2 year Platinum warranty.