360 Degrees Management Consulting LLC
Consulting, Strategic Planning, Training
We provide end to end expertise and support to improve our clients performance; reducing costs, improving employee engagement and transforming the customer experience to generate profitable customer loyalty.
Our services include:
• Customer experience mapping to identify and improve customer touch points.
• Process mapping to streamline and improve the quality of work performed across the business.
• The Net Promoter Score customer loyalty methodology and the closed loop process.
• How to use customer feedback more effectively to generate profitable customer loyalty.
• Design the roadmap to create a culture of customer support excellence.
• Using 5S to remove waste and improve productivity.
Project work could include:
• Cycle time improvement
• Capturing upsell opportunities
• Reducing costs
• Increasing customer loyalty
• Improving customer retention
• Improving productivity and efficiency
• Reducing errors & defects
• Improving employee engagement and retention
• Optimizing existing processes
• Evaluating existing or deploying new Lean Six Sigma and continuous improvement programs.
• Customer experience improvement to generate profitable customer loyalty.
• Business assessment, improvement implementation and program deployment.
• Operational assessments to evaluate strategy and develop work plans to achieve your goals.
• Provide training, workshops, public speaking, webinars, and outsourcing assignments.
• Lean Six Sigma
• Customer loyalty
• Customer experience
• Continuous improvement
• Business strategy
, Business Coaching
, Business Courses
, business improvement
, business process
, Business Strategy
, Continuous Improvement
, corporate training
, Customer Experience
, Green Belt
, Leadership Training
, Lean Six Sigma
, Management Training
, marketing strategy
, Process Improvement
, Project Management Training
, Public Speaking
, quality management
, Six Sigma
, Six Sigma Training
, Strategic Planning
, Team Building
, Team Leadership
, training courses