Management Consulting

By: 360 Degrees Management Consulting LLC  19-07-2013
Keywords: Consulting, Strategic Planning, Training

We provide end to end expertise and support to improve our clients performance; reducing costs, improving employee engagement and transforming the customer experience to generate profitable customer loyalty. Our services include: Workshops: ​• Customer experience mapping to identify and improve customer touch points. ​• Process mapping to streamline and improve the quality of work performed across the business. ​• The Net Promoter Score customer loyalty methodology and the closed loop process. ​• How to use customer feedback more effectively to generate profitable customer loyalty. ​• Design the roadmap to create a culture of customer support excellence. ​• Using 5S to remove waste and improve productivity.​ Project work could include: • Cycle time improvement​ • Capturing upsell opportunities​ • Reducing costs • Increasing customer loyalty​ • Improving customer retention​ • Improving productivity and efficiency​ • Reducing errors & defects • Improving employee engagement and retention ​• Optimizing existing processes Consulting services: ​• Evaluating existing or deploying new Lean Six Sigma and continuous improvement programs. ​• ​Customer experience improvement to generate profitable customer loyalty. ​• Business assessment, ​improvement implementation and program deployment. ​• Operational assessments to evaluate strategy and develop work plans to achieve your goals. ​• Provide training, workshops, public speaking, webinars, and outsourcing assignments. Program deployments: ​• Lean Six Sigma ​• Customer loyalty ​• Customer experience ​• Continuous improvement ​• Business strategy

Keywords: assessments, Business Coaching, Business Courses, business improvement, business process, Business Strategy, Consulting, Continuous Improvement, corporate training, Customer Experience, Green Belt, Leadership Training, Lean, Lean Six Sigma, Loyalty, Management Training, marketing strategy, operations, Process Improvement, Project Management Training, Public Speaking , Quality, quality management, Six Sigma, Six Sigma Training, Strategic Planning, strategy, Team Building, Team Leadership, Training, training courses, workshops,

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Minitab is the world's leading software for teaching statistics. More students worldwide have learned statistics using Minitab than any other software. Minitab also is the software used most often in Lean Six Sigma, the world’s leading quality improvement methodology. More than 450 companies in the Fortune 500 use Minitab and 360 Degrees Consulting is pleased to be a licensed partner and provider of Minitab software. We can support you through every step of your continuous improvement jou

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Customer Experience Improvement

Creating profitable customer loyalty requires a thoughtful and carefully planned approach that translates the needs, wants and wishes of customers into actionable strategies by the organization. We will work with you to design and implement a customized program that produces measurable results and bottom line profitability.


Lean Six Sigma Training

Programs are led by an accredited subject matter expert who has extensive, hands-on business experience to draw from. We offer highly practical programs designed to transform your organization and produce measureable results. With our guidance and support, participants will address and resolve the issues you deem critical to your business. Our training programs are intensive and extremely practical; providing your employees with a skill set they will continue to rely on throughout their ca


Lean Six Sigma, Customer Experience, Loyalty Programs, Consulting, Training and Workshops.

By using Lean Six Sigma, we help our clients gain a competitive advantage by improving the way employees perform critical work to deliver a differentiated customer experience; generating profitable customer loyalty as a result.


Management Consulting Services

Helping you find your competitive advantage.