Customer Experience Improvement

Customer Experience Improvement from 360 Degrees Management Consulting LLC

By: 360 Degrees Management Consulting LLC  07-11-2013
Keywords: Performance Management, Customer Loyalty, customer feedback

Regardless of what you sell, your customers have a choice. Unless you can differentiate your products or services from your competitors, you will be viewed by potential customers as a commodity; competing merely on price. The most powerful way to protect yourself from this is by providing an experience that sets you apart from your competitors. Organizations that successfully create a connection with their customers by providing a differentiated customer experience enjoy greater loyalty. Loyal customers tend to spend more, cost less to serve, are less likely to switch based on price, and serve as brand ambassadors – recommending you to their friends, family members and colleagues. A company's ability to deliver an experience that sets it apart in the eyes of its customers inspires loyalty to its brand. Customer Experience Management represents the discipline, methodology and/or process used to comprehensively manage a customer's cross-channel exposure, interaction and transaction with a company, product, brand or service. We are dedicated to the advancement of customer experience management practices and can help you develop, manage and optimize how your organization interacts with your customers.

Keywords: customer feedback, Customer Loyalty, Customer Satisfaction, Customer Satisfaction Survey, Customer Surveys, employee satisfaction survey, Employee Surveys, Lean Six Sigma, Loyalty, online surveys, Performance Management

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