GMPREMIUM0

By: Cansel International  09-12-2011
Keywords: Marketing, Customer Service, relationship management

GoldMine Premium Edition 9.0, the latest release to the award winning GoldMine CRM Solutions product line.  GoldMine Premium Edition: Gain insight, increase knowledge… achieve better results! 

A Customer Relationship Management solution should provide you real-time access to your customer facing team’s processes, as well as an easy, quick view into the state of your client interactions.  Static reports and analysis in the past were acceptable, but with today’s constant changing business landscape and the ever growing need for information, instant views into your data is vital for you to make those important day to day decisions.  With GMPE 9.0, you can do just that!

GoldMine Premium Edition supports all your sales, marketing and customer service business needs through powerful customer relationship management features, including relationship management, marketing automation, sales force automation, and customer service and support administration.

GoldMine Premium Edition will positively impact your productivity, customer relationship capabilities, and will continue to help you better manage your sales, marketing, and customer service efforts.

Created for entire medium-sized enterprises or distributed enterprises, GoldMine Premium Edition 9.0: Gain insight, increase knowledge…achieve better results! 

New in GoldMine Premium Edition 9.0

GMPE 9.0 provides instant access to all CRM data and improves user productivity with feature enhancements and product additions that include:

Complete CRM Dashboards: provides instant access into GoldMine data. With Dashboards clients may quickly view sales, marketing and customer service business information for quicker response time to clients.  Dashboards may also be copied, edited, or added by clients so their exact business needs can be matched with these powerful real-time analysis tool.  GoldMine dashboards are also action oriented so users can drill into the actual transaction records for real time decision making! 

Microsoft Outlook Integration: robust integration provides users a preview of GoldMine information directly from Outlook without having to switch back and forth between the two applications.  GoldMine information is not only viewable, but users can drill into GoldMine records for edits or further business follow-up.  This powerful integration helps improve user adoption and knowledge sharing across the company.

Relationship Management

  • GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization
  • Contact list views include preview panes for quick navigation to detailed information of any contact.  Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information
  • Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base
  • Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information

Sales Management

Opportunity Management

  • GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results
  • Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
  • Quickly create Projects based off of opportunity information.  GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project

Forecast Management 

  • Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
  • Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
  • Administer forecast pipelines in real-time for the greatest revenue impact

Marketing Automation

Campaign Management 

  • Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine
  • Better understand your customer targets and marketing activities.

Lead Management

  • Analyze the value of various lead characteristics using the Leads Analysis tools in GoldMine Premium Edition
  • Track sales for closed loop reporting and campaign effectivenes

Customer Support

Case Management 

  • Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
  • Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
  • Places important client information in the hands of your service agents so they can resolve service request quickly and accurately

Knowledge Base

  • GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
  • Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
  • Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more

Look Deeper Inside Premium

User Interface

  • Modern look and feel makes GoldMine Premium Edition easier to learn and use
  • Tabbed view provides quick navigation between open windows in GoldMine
  • Enhanced left hand navigation bar allows direct access into major features
  • Contact record display enables more customizability
  • Organization chart within contact relationships tab visually displays organization structure and roles
  • Contact list preview panes for quick navigation to detailed information
  • Recently Viewed box displays records just recently accessed in GoldMine
  • Contact Search Box is always present for faster access into contacts 
  • User configurable grid controls, such as, Group By, Summary and Filter mechanisms
  • Auto-complete capability improves speed and accuracy in field data entry
  • Tip of the day helps users learn about the features of GoldMine

Dashboards, Analytics & Reports

  • GMPE 9.0: Complete CRM Dashboards for marketing, sales and customer service
  • Real-time and historical analysis
  • GMPE report center contains many out of the box reports to analyze various aspects of GoldMine data
  • Leverage third party reporting tools such as Microsoft SQL Reporting Services or Crystal Reports

Minimum System Requirements

Please note that requirements vary by implementation. Contact your FrontRange representative for more information.

Server System Requirements

  • Microsoft Windows Server® 2003 x64 or x86 (32 bit)
  • Microsoft Windows Server® 2008 x64 or x86 (32 bit)
  • Microsoft Windows Server® 2008 R2 x64
  • Microsoft® SQL Server™ 2005 or SQL Server 2008
  • 1 GB of RAM, 2 GB or more depending on size of the database
  • 2.0 GHz or faster CPU (Intel or AMD)
  • 250 MB of available hard drive space (1 GB or more recommended)

Shared Workstation Requirements

  • Microsoft Windows® XP x86 (32 bit) – 1 GB of memory
  • Microsoft Windows Vista™ x86 (32 bit) – 2 GB of memory
  • Microsoft Windows® 7 x64 or x86 (32 bit) – 2 GB of memory
  • 250 MB of available hard drive space (500 MB or more recommended)
  • 1.5 GHz or faster CPU (Intel or AMD)

Keywords: Crm Solutions, Customer Service, Marketing, relationship management

Contact Cansel International

Email - none provided

Print this page

Other products and services from Cansel International

09-12-2011

WMobile

Popular supported devices include all telephone operating systems by BlackBerry, Windows Mobile, Palm, iPhone, Android and Symbian. WMobile supports DMZ configuration, HTTPS / SSL Encrypted connections, BlackBerry Enterprise Server and similar security tools. WMobile may require firewall configuration, VPN configuration or other methods to provide access from remote devices.


09-12-2011

Services

We offer Customized Databases to meet the specific requirements of your organization and Individualized Training so that you and your people can use the system immediately. Internet business solutions software for help desk, presentations, remote control, online training, meetings, and collaboration- WebDemo & WebInteractive.


09-12-2011

Go-Global

The solution publishes Windows-based applications over LANs, WANs, VPNs, and/or the Internet for easy remote access from cross-platform clients and mobile users. GO-Global Windows Host 4.0 supports both 64-bit and 32-bit applications running on the x64 versions of Windows Vista, Windows Server 2008, and Windows 7.


09-12-2011

Omi-Fax

SalesLogix, including the SalesLogix Web Client and SalesLogix Processes. Looking for powerful merging, easy integration, and flexibility.


09-12-2011

QuoteWerks

Your products can also be organized visually in folders to make it easier to find the products you are looking for.Use the optional link to QuickBooks accounting software to convert your quotes into QuickBooks invoices. Then, when you print the quote, QuoteWerks will pull data from the contact manager fields that you specified resulting in a printed quote that includes information from your contact manager contact record.