House of James: Customer Service

By: House Of James  09-12-2011
Keywords: shipping

Welcome to a great Canadian source for all your Christian resource needs.

The House of James Bookstore and Coffeehouse has been serving Canadians for almost 30 years.  We ship across North America, and would love to serve you.  We carry books, music, bibles, children's products, giftware, DVDs, computer software, ministry resources and much more.


ONLINE PAYMENT OPTIONS

We accept Visa, Mastercard and House of James Gift Cards. We also honor House of James Frequent Buyer Dollars.



Please Note:

  • If using a gift card, the full number must be entered in the “notes” section of the check out cart.
  • If using a $7.50 coupon, it must be mentioned in the “notes” section of check out cart by quoting the date and reference number at the top of the receipt.
SHIPPING INFORMATION

(Please note all prices are quoted in Canadian dollars and may be adjusted to suit your order)
Within Canada   

All packages are shipped via Canada Post "Expedited Mail" and are trackable.

$0-$50 = $5 Shipping and Handling (plus GST)
$50-$100 = $7 Shipping and Handling (plus GST)
$100 or more = 7% of order total (before applicable taxes) plus GST

Estimated Shipping Times:

Within B.C. = 1-3 Business Days
West of Ontario = 3-7 Business Days
Ontario and East = 5-13 Business Days

To the USA  

All packages are shipped via Canada Post "Expedited USA", and are trackable.

$0-$50 = $13 Shipping and Handling
$50-$100 = $15 Shipping and Handling
$100 or more = 15% of order total
Estimated Shipping Times:
6-12 Business Days
International Orders

Shipping costs on orders from outside of Canada and the USA will be quoted after your order is placed. We will contact you to determine an acceptable method and cost of shipping, and to receive additional personal information that may be required to complete the sale.

Alternate Shipping Methods

If you wish to have your order shipped by a faster method, please

.


Please Note: We do not ship on holidays or weekends.

Shipping Preferences

Online orders are filled from available store stock. Some items in your shopping cart may be available before others if one or more items are out of stock when we fill your order. If you need to receive certain items in your order quickly, you can choose one of our two shipping preferences during checkout:


  • Wait until all items are in stock and ship together
  • Ship Separately (separate shipping charges will apply)

Beginning with the items in stock, we will ship items as they become available if you choose the ship separately option. A per-shipment charge will be applied and you will receive parts of your order sooner. You are welcome to make us aware of your time constraints in the notes section during checkout and we will do our best to be sensitive to your needs.

Exceptions to Shipping Charges

Due to the nature of some product, we reserve the right to adjust shipping charges once the order is we received. We will always contact you before finalizing your order to receive confirmation. Some exceptions include:


  • Playmobil Orders - customers will be contacted by phone with an adjusted shipping cost
  • Small Items (such as concert tickets and gift cards) – if customer does not wish to pay for a tracking number ($5.00) they will be charged the price of a stamp

RETURN POLICY

Our mission it to be the best provider of Christian resources and quality gift items; practicing excellence, integrity and a Christ-like servant attitude in everything we do. If your order does not exceed your expectations, we are happy to refund or exchange your purchase. A refund will be granted for any product in

original condition

purchased within the last

30 days

accompanied by a

receipt

. Your refund must be returned to the original payment method. An exchange will be offered at our discretion in the case of a manufacturer’s defect or missing receipt.

Please Note Non-Refundable Items:
  • Shipping Charges
  • Used Books
  • Gift Cards or product purchased by gift card
  • Product sold “As-Is”

WHAT CUSTOMERS ARE SAYING ABOUT OUR MAIL-ORDER SERVICES
  • Thank you so much for your prompt service. I received my order just now and everything is correct. I have not been so lucky with other companies. I give my twin daughters a new Willow Tree Ornament every year for Christmas to reflect their individual personalities. Some items are getting increasingly harder to find and I appreciate your wide selection. I will be ordering from you again. Thanks so much! ~ Kim
  • Just wanted to say thank you for the recent order you shipped to us. I was absolutely staggered when the parcel arrived less than 24 hours after placing it. The whole experience was wonderful .. what great customer service. Thank you! ~ Carol Ann
  • I just wanted to say that the service, communication and product I received was excellent. Thanks especially to Jacelyn, she helped me over the phone and I was very impressed with her service. I will for sure be ordering from you guys again. Thanks for everything. Andrew

The information in this article was current at 06 Dec 2011

Keywords: shipping

Contact House Of James

Email - none provided

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