Services - The Baksh Group

By: Baksh Group  09-12-2011
Keywords: Workforce Management

BGI’s integral part of maintaining a strong reputation is strong relationships with reliable, high-quality service solutions to our clients. We provide a wide assortment of value-added services including workforce management hosting, consulting and outsourcing service solutions.

  • Long range strategic planning and budgeting
  • Long and short-term forecasting of call volumes
  • Determining staffing requirements
  • Skills and non-skills based scheduling
  • Real-time adherence management
  • Employee self-service and empowerment
  • Shrinkage management
  • Service level and effectiveness review
  • Performance management and analytics
  • Workforce Management System Health Check
  • Training and Learning
  • No need for upfront major capital investment
  • Free Up Resources  - free up time and resources; eliminates need to hire additional staff to maintain system
  • Monthly billing to assist with budget allocation
  • No hardware and software maintenance
  • Clients have the option to choose/customize the WFM solution to compliment its operation & budget
  • Expeditious implementation
  • No annual maintenance fees
  • Customized training & technical support for new and existing users
  • Opportunity to utilize WFM system as testing environment  before purchasing
  • Improve Economic Value to Organization – leverage your human capital and focus on the potential of your core operation – we manage it for you!

Keywords: Workforce Management