At Enekes, we build technical support solutions with layers of technical support. The front line team takes the initial call and solves the most common problems. If you want to, we can add layers of specialists in various aspects of the products. The results are satisfied customers, reduced service costs and a potential additional revenue stream.
Customer solutions and support for:
- Troubleshooting calls
- Software problems
- Internet service problems. Currently, we support over 10 internet service providers with their Dial-Up, High Speed, and Wi-Fi Connections.
- Computer hardware problems
- Corporate helpdesk support
- Warranty or post-warranty support
Enekes can provide in-depth customer service support 24 hours per day. We can also dispatch service and technical support personnel according to escalation protocol. Through our technological innovation and customized solutions, we offer superior level of customer support.
Enekes Call Centre customer service includes:
- Appointment/Conference/Meeting Reminder
- Catalog/Order Entry for retail stores & restaurants
- Appointment Setting/Sales Visits
- Marketing Research
- Customer Satisfaction Survey
- Order Management & Fulfillment Services
You or your customers might be a thousand miles away; when you call our call center, it would sound as though you are calling 'next door.'
We invest heavily in process training and when you implement a program with us, you shall get excellence in quality
The company hires the best agents:
- Agents who are intelligent
- Agents are easy to understand
- Agents have great listening skills
This along with extensive training means that your customers get excellent customer service, always.
We provide telemarketing services to some of the best-known companies in the world. These companies trust our telemarketing services to help them manage their most important relationships-the ones they have with their customers.
Our telemarketing services includes:
- Lead Generation
- Mortgage Leads
- Campaign Planning
- Market Research
- Seminar Booking