We know that change happens whether we want
it to or not. Success at dealing with change is related to employees’
attitudes towards it. Resistance occurs because of fear of the
As leaders in change management, ARIOSO Consulting
Services Inc. brings over 15 years of expertise and leadership
to the change process as companies introduce new strategies, structure,
systems and processes. As an implementation support consulting
firm specializing in the management of change, we combine experience
and expertise to assist people responsible for implementing change.
ARIOSO Consulting Services Inc. is dedicated to the principle that consultants cannot manage their clients' changes, but must enable them to manage change themselves. We provide a common sense approach utilizing facets of “Appreciative Inquiry” which analyzes the best of what a company has to offer and considering what possibilities might be explored. We tailor to the individual needs of our clients and will provide support at all levels of the client’s business.
Doing things the same way year after year may
feel comfortable, but it can lead to inefficiency or obsolescence.
Problems with product quality, paying overtime
to meet a deadline, stacks of paper, searches for a part or report,
and rising costs all hint at opportunities for business process
improvement. Still, process improvement and streamlining is not
urgent for most companies. It often takes a back seat to the everyday
demands of running a business, giving way to ongoing inefficiencies
and lost opportunities.
Even if you have devoted the time and resources
to process improvement, considering your employees’ reaction
to the new or revamped internal process is often as important
as the procedural change itself. Given the average employee’s
resistance to change, it is not uncommon for a company’s
goals, products and technologies to outpace its internal processes.
As internal processes become outdated and lose focus, your company
becomes less profitable, reactive and inefficient.
From planning and systems integration to the
examination of functional areas, the experienced professionals
at ARIOSO Consulting Services Inc. review all facets of your business
and help you determine the best course of action. Our process-improvement
method looks to answer three basic questions:
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Is the process defined and communicated to employees?
Does everyone understand who, what, when, where, why and
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Is there a system in place to manage the process -- and
is the system consistently applied across groups?
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Are there opportunities to streamline or reengineer the
process in a way that adds value for the process, the product
or the customer?
Knowing the answers to these questions helps
determine the steps needed to improve the process. The benefits
to improving the process are significant -- often resulting in
cost reductions and increased productivity through---
• More accurate information
• Accelerated responsiveness
• Minimized paperwork and entry duplication
• Ongoing support for continuous improvement
Perhaps the most difficult part of business process
improvement is the implementation of the new procedures. Our consultants
not only work with you to identify more efficient processes, but
they also stay on board to help you implement the new procedures
An effective team requires knowledge of the issues
and commitment from its members. The component skills for effectiveness
are: group dynamics, communication, negotiating, problem solving,
decision-making, conflict management, and value.
We identify the formal and informal teams in
your company and help develop cooperative communication within
We identify the natural leaders and work with
them on developing the team.
We work with team members to develop their roles
Coaching and counseling are a must in today’s
society where the pace of business and the responsibility of each
employee is so wide spread. Management supports its employees
in ways such as payroll, benefits, and vacations. But the relationship
support between management and employees requires the same level
of support provided to customers.
“A Happy Employee is a Productive Employee”.
Management must understand employees’ goals, needs and views
on quality of life.
ARIOSO Consulting Services provides a safe atmosphere
of understanding and open communication with sound advice and
The employee must be a willing participant in
this process. The evolution then becomes possible by self generated
solutions and accountability.
We can provide you with project management services
• New Plant Construction
• Plant and/or Office Relocations and closings
• New Systems Implementation
• Health and Safety Development and Training
• ISO/TS 16949, ISO 14001 Development
• Policy and Procedures Manual Development
• Hiring and Training
• Inventory Reduction
• Direct and Indirect Labor Analysis
• Computer Installation
• Security Systems
• Temporary Management Supply
• Non-Profit Organization Development
The above may be driven by the needs of the business
to expand or downsize or simply by the unsuitability of existing
A particular feature of project management is
the client's need to maintain continuity of service to their customers
throughout the project. Contracting outside consultants eliminates
the need to take employees away from their jobs. Managing the
project time-line is particularly important in order to minimize
On-site resident project management is often
indicated when the project is complex, involves multiple contractors
working simultaneously or interacts strongly with ongoing site
operations. These tend to be higher-value projects or have specific
issues of quality or timescale that demand particular attention.
Some projects are less demanding and can be handled
by local staff, with remote project management support.
In practice, the decision is often not clear-cut
and, sometimes, a better approach is to have a "visiting"
project manager who attends pre-arranged meetings and also makes
unscheduled visits to check quality and progress.
Whatever level of site management is employed
and whether internal or external resources are used, certain guiding
principals should apply:
Meet at least monthly with representatives of the principal
contractor(s) to review the program, progress, costs and
variations, quality and safety.
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Maintain records of project expenditure including contract
value, invoiced to date and "Anticipated Final Cost".
Put in place an invoice authorization and payment structure
that reflects both your internal project accountability
and contractual requirements.
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Introduce formal "Request for Information"
systems and monitor responses.
Update the project plan at least once every two weeks.
Mark up progress and identify critical slippage.
Monitor the quality and workmanship of the execution
of the work.
Give instructions and information as required.
If any project is to succeed, it needs to satisfy
three criteria. It must be:
• On Time
• On Cost
• To the quality standard specified.
This is the three-legged stool theory. A serious
failure of any component causes collapse of the whole!