Services · ArgusON

By: Arguson  09-12-2011
Keywords: Technical Support, ticket, Data Acquisition

Data from the Field to Your Fingertips.

ArgusON’s Solar Monitoring Service puts the key solar PV system performance metrics and information you require directly into your hands via computer, cell phone, tablet, or pager. Our monitoring services package includes the following key elements:

Remote Commissioning and Benchmarking

After the installation of a new system, the ArgusON National Operations Center (NOC) will jointly test the monitoring system and set up the benchmark production statistics to ensure accurate alarm measurements.

Data Acquisition

Site performance is analyzed and updated every 15 minutes. Alarm conditions are monitored in real-time and notifications are sent immediately.

Asset and Trouble Ticket Management Portal

Access to site and ticketing information is available via web portal with secure access. This includes:

  • Portfolio Map View
  • Production, Performance, and Usage History
  • Current Environmental Information
  • Asset Inventory
  • Alarm and Status History
  • Custom Reporting Tools (ticket status and history with the ability to create/update/close tickets)

Technical Support Services

Customer Support Services for the Management portal and ArgusON hardware questions are available 24/7/365. Technical Support for more complex ArgusON hardware issues is available Monday through Friday 7am – 7pm CT.

Keywords: Data Acquisition, Hardware Issues, Solar Pv System, Technical Support, ticket, Ticket Management, Web Portal,

Other products and services from Arguson

09-12-2011

National Operations Center · ArgusON

From basic call center services, to complex alert monitoring hardware and alert services, the ArgusON NOC is a one-stop shop to optimize solar PV system performance. The ArgusON 24/7/365 National Operations Center offers numerous dynamic solutions to help protect your investment and ensure your expected ROI. All systems are fully redundant to provide the maximum up-time available for your business needs.


09-12-2011

Aviation Obstruction Lighting · ArgusON

The Code of Federal Regulations Title 47 Part 17.48 states: The extinguishment or improper functioning of any top steady burning light or any flashing light, regardless of its position not corrected within 30 minutes shall be reported immediately to the FAA for a NOTAM to be issued.


09-12-2011

Wind Energy Monitoring · ArgusON

Our fully redundant NOC and data center provides a reliable infrastructure for your mission critical applications, handling over 1 million messages each year and providing our customers with the critical information. From basic call center services, to complex alert monitoring hardware, the ArgusON NOC provides 24/7/365 alert monitoring and notification solutions to meet your critical business needs.


09-12-2011

System Management Services · ArgusON

In addition to updates to tickets through the Management portal, tickets will be updated based on information received by the Call Center related to the issue and can be closed when the issue is resolved. Troubleshooting of system issues is performed with National Operations Center technical support, on-site technician, and solar equipment manufacturers if needed.


09-12-2011

Solutions · ArgusON

The ArgusON data acquisition modules are inverter independent providing our customers with the flexibility to have varying system designs while being able to manage all of them from a single web portal. The ArgusON 24/7/365 National Operations Center provides third party remote commissioning assistance by verifying that all monitored units are operating appropriately.