help you to maximize customer satisfaction by pursuing a
goal of exceeding our clients’ expectations.
What solutions do we provide?
Customer relationship management (CRM).
As an outsourcing partner we work with you to
provide both inbound and outbound customer contact
services. Services include market research, customer
reach programs, help desk services, order and
reservation taking, direct response information
management, lead generation, and new product
Ticket Sales for lotteries are very successfully
accomplished through a contact center. We have
developed alliances with several lottery
organizations across Canada and support the annual
fundraising and lottery sales with effective contact
management, stellar conversion rates and reports
designed to support government requirements and
useful market data.
When it comes to inbound call centers services,
TigerTel/UTR gets the order! High volume
media-driven single item or catalog sales are all
within the capabilities of our inbound call centers.
develop and handles all aspects of the inbound call
centers services.. Up-sell, cross-sell, keyword and
filed searches and data delivery in any format. Or,
we can input order and all related data directly to
any database your specify via the web in real-time.
Essentially, the call center acts as the order
desk for clients who rely on direct response sales
and marketing. Our agents utilize response driven
scripted programs to take telephone sales orders.
Scripts range from basic, such as processing lottery
tickets, to very complex, such as up-selling and
converting inbound callers in response to media
campaigns or registering customers for seminars or
making reservations using client web sites and
The services offered by our inbound call centers
- Scripted programs, pop-up help, customized
- Toll-free and local access lines for high
simultaneous "call burst" capability
- Blended live/electronic answering for
consistent, reliable data capture
- Direct input to your web, intranet, or VPN in
real-time, if desired
you select a team that's dedicated to working
with you to make you successful in managing
your customer relationships