Below are some of the most frequently asked questions.
QUESTION: When is the last day to pre-order for shows?ANSWER:
Seven business days prior to the show date unless two shows follow each other within a few days. Then it is seven business days prior to the first show.
QUESTION: How much do you charge for shipping?ANSWER:
Shipping rates are based on the total of your order. To determine your shipping cost please visit our information page.
QUESTION: Do your prints have glass?ANSWER:
Our prints do have glass and we also offer a "canvas texture" that comes without glass. There is an additional charge for this service.
QUESTION: Is your framed art made in America?ANSWER:
Yes. The moulding, prints and glass are all made in the U.S. We make the frames and put the prints together ourselves. Our frames are 100% solid wood with the best of quality paint and moulding.
QUESTION: What do I do when I receive damaged product?ANSWER:
If you know the product is broken when it is delivered, do not open it, refuse it, have it sent back to us, and call us about the problem. If it is opened, ALL ORIGINAL PACKAGING AND THE ORIGINAL BOX MUST BE RETURNED TO US AND PACKED THE ORIGINAL WAY. We must have proof of breakage in transit. Fed ex must have all the original materials to evaluate the problem. If any is missing, Fed ex has no way of looking at the problem, or reimbursing us and we cannot be held responsible.
QUESTION: Can I order by phone?ANSWER:
Yes. All orders placed by phone will be shipped once payment by check has been received and clears the bank.
QUESTION: Are your frames made of wood?ANSWER:
Yes. All our frames are 100% solid wood. We pride ourselves in having the best frames on the market. With solid wood you do not get warping or crooked frames.
QUESTION: Do you ship outside of the USA?ANSWER:
No. We only ship within the contingent 48 states. We will be glad to ship to your broker within the 48 states.
QUESTION: What payment methods do you accept?ANSWER:
We accept Visa and Mastercard and Discover using the secure online services of Pay Pal. A Pay Pal account is not neccessary
to use this service. If you pay by check, the order will be shipped once the check arrives and clears the bank. No orders are shipped without pre-payment.
QUESTION: What is your turn around time on shipping?ANSWER:
5-10 business days.
QUESTION: What method of shipping do you use? ANSWER:
We ship all orders by way of Fedex .
QUESTION: If I sign up to receive the Newsletter or I place an order will my information be shared?ANSWER:
QUESTION: What is your minimum order?ANSWER:
We do not require a minimum order but we do encourage bulk buying to save on shipping charges.
QUESTION: How do I pre-order for pickup at a show?ANSWER:
As you proceed through the check out, you will see "select shipping method". There from the drop down box, select "pick up at show" and continue to check out. Shipping is automatically deducted.
QUESTION: Do I have to pre-pay for show orders?ANSWER:
Yes, all show orders must be paid for in advance either by credit card (pay pal) or check.