Noble-Amcat Software Overview

By: Amcat  09-12-2011
Keywords: customer

The Noble-Amcat solution helps manage customer interactions and data to improve service and profitability


Amcat's Contact Center Suite is a comprehensive blended inbound outbound contact management system.

Managing customer interactions is good business

Amcat provides the tools that enable your team to do a better job managing your business data and interacting with customers and prospects. With Amcat:
  • Prospects and customers receive consistent, professional messages and data from your agents.
  • Your business team is always armed with relevant project and campaign information reflecting real-time project status and trends.
  • The result: More first call resolution, more leads and successful interactions, every day… accomplished quickly and efficiently.

Noble-Amcat compresses time

With Noble-Amcat technology, management and agents get more work accomplished, every day.
  • Amcat solutions provide a consistent methodology for managing both the interactions and all the associated customer and product data…saving time and delivering better service.
  • Daily, your agents and managers have consistent methods for delivering critical information to customers and capturing new data… saving precious seconds from each call while delivering a higher level of professionalism.

Keywords: customer

Other products and services from Amcat


Noble-Amcat Dialer DNC compliance

Amcat predictive dialers were the first to be certified compliant for international contact regulations by an independent laboratory, CT Labs, the premier testing facility for the converged communications marketplace. Noble Systems takes a leadership role in the call center industry to promote international best practices and all Noble dialers are in full compliance with all globally known and existing regulations.


Noble-Amcat Software Key Technologies: blended multi-channel communications

Noble-Amcat’s Contact Center Suite embraces the key technologies that businesses use daily and integrates them into a unified, comprehensive managment solution. Components that cannot be purchased as independent modules include: CTI, Digitized Recording, Multi-channel Contact, Workforce Management & Reporting.


multi-channel workforce management desktop application with CTI call center multimedia contact

Because the software is easy to use and provides all the information and data needed to solve problems and make more sales, both inexperienced and experienced agents can become productive in a very short time. Communicator does this by guiding agents through each customer interaction and by providing CTI-based data for real-time access to customer and product information.