Noble-Amcat Software Key Technologies: blended multi-channel communications

By: Amcat  09-12-2011

Noble-Amcat Software Key Technologies: blended multi-channel communications

Noble-Amcat’s Contact Center Suite embraces the key technologies that businesses use daily and integrates them into a unified, comprehensive managment solution.

Noble-Amcat solutions are modular:

  • Software components are designed and sold modularly, saving your business money and reducing complexity.
  • Components such as inbound or outbound contact, IVR and more can be purchased separately or added later as your needs change.

Key components tied closely together

  • Some components are tightly integrated into the inbound outbound management system and cannot be purchased as independent software.
  • Components that cannot be purchased as independent modules include: CTI, Digitized Recording, Multi-channel Contact, Workforce Management & Reporting.

Single management control

  • Noble-Amcat provides a unified command and control console that implements, monitors and manages all technologies  from a single point of control.
  • Security privileges allow you to segment and control manager responsibilities.
  • Solution includes comprehensive statistics and reporting for projects and workforce management.


Other products and services from Amcat


Noble-Amcat Dialer DNC compliance

Amcat predictive dialers were the first to be certified compliant for international contact regulations by an independent laboratory, CT Labs, the premier testing facility for the converged communications marketplace. Noble Systems takes a leadership role in the call center industry to promote international best practices and all Noble dialers are in full compliance with all globally known and existing regulations.


Noble-Amcat Software Overview

Amcat solutions provide a consistent methodology for managing both the interactions and all the associated customer and product data…saving time and delivering better service. Amcat provides the tools that enable your team to do a better job managing your business data and interacting with customers and prospects. The Noble-Amcat solution helps manage customer interactions and data to improve service and profitability.


multi-channel workforce management desktop application with CTI call center multimedia contact

Because the software is easy to use and provides all the information and data needed to solve problems and make more sales, both inexperienced and experienced agents can become productive in a very short time. Communicator does this by guiding agents through each customer interaction and by providing CTI-based data for real-time access to customer and product information.