Noble-Amcat Software Key Technologies: blended multi-channel communications

By: Amcat  09-12-2011

Noble-Amcat Software Key Technologies: blended multi-channel communications

Noble-Amcat’s Contact Center Suite embraces the key technologies that businesses use daily and integrates them into a unified, comprehensive managment solution.

Noble-Amcat solutions are modular:

  • Software components are designed and sold modularly, saving your business money and reducing complexity.
  • Components such as inbound or outbound contact, IVR and more can be purchased separately or added later as your needs change.

Key components tied closely together

  • Some components are tightly integrated into the inbound outbound management system and cannot be purchased as independent software.
  • Components that cannot be purchased as independent modules include: CTI, Digitized Recording, Multi-channel Contact, Workforce Management & Reporting.

Single management control

  • Noble-Amcat provides a unified command and control console that implements, monitors and manages all technologies  from a single point of control.
  • Security privileges allow you to segment and control manager responsibilities.
  • Solution includes comprehensive statistics and reporting for projects and workforce management.

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