Activiser Ltd - Improve Customer Service

By: Activiser  09-12-2011
Keywords: Customer Service


Activiser delivers all this.  And more.  But don’t take our word for it; read what our clients say about Activiser:

“Activiser took the paper out of my paper job sheets.  It is the best thing we’ve done this year.  Senior management is happy because we’re hitting our targets.  Our customers are happy because we’re ahead of the game.  And our staff are happy because we improved—rather than changed—the way we do things.  The guys at Activiser made it really easy.”

Which Category does your business fall into?

Keywords: Customer Service

Other products and services from Activiser


Activiser Ltd - Business Dilemma #1

We don’t presently have a formal job tracking system, but we need one now to survive and to thrive. Our customers tell us we need to improve our communications and our customer service. We don’t want to lock up a lot precious capital in IT assets or in-house IT staff. T ry Activiser online through one of our hosted services partners. We need to optimize our billiable time to maximize our returns.


Activiser Ltd - Products

It efficiently and securely connects your mobile field service staff to your back-office databases and information systems, providing your business the power and functionality of a large job dispatch system. Activiser uses standard PDA’s and mobile phones to automate field service staffs’ paperwork and provide wireless, two way communication of job order and billing information between the field and the office.


Activiser Ltd - Business Dilemma #2

We need to add mobility to our field service organization, but we have too much money invested in our current dispatch and accounting systems to replace everything. Activiser supports your existing investment. Protect Investment in Existing Systems. It can support your tailored jobsheets. It can use you words and language.


Activiser Ltd - Business Dilemma #3

My administrative staff waste time every month chasing misplaced job sheets, manually verifying and entering data, struggling to keep track of where our service staff are and what they are doing at any certain moment. My field service staff lose valuable time every day coming into the office to pick up job sheets, making second visits to complete jobs, arriving on site without a clear idea of what needs to be done.


Activiser Ltd - Accounting Integration and Job Dispatch Management

With activiser you get accurate information back to the office – operations managers, project managers and account managers so they can resolve issues and communicate better with clients. Empower your call centre staff by providing them with the tools to keep your field service staff productive and on schedule. Activiser tm streamlines accounting & billing functions through seamless integration to your accounting package.


Activiser Ltd - CRM 4: Activiser Adds Mobility to CRM’s Native Service Scheduling

Increased field technician productivity: “Five minutes after our call centre books a job, it is in the hands of the right field technician,” says Ms Graham, “without the need for him or her to visit the office or even to call for additional information. Real-time information enables service companies to exceed their clients’ service level expectations while optimizing the capacity of their field service resources.