Customer attrition is an unfortunate part of business. On average, companies lose approximately 20% of their existing clients within a year. The good news is that past customers also present an incredibly valuable sales opportunity that offers a significantly higher sales conversion rate than “cold” prospects.
Our win-back services assist companies in minimizing the effects of customer attrition. Utilizing historical customer data (purchasing patterns, product or service preferences, etc.), we formulate and present a highly targeted and extremely compelling win-back offer that maximizes customer returns.