Industry-Leading Service Program for Call Center Recording Support

By: Accurate Always  09-12-2011
Keywords: Call Center, Call Recording, voice recording

Menlo Park, CA - May 17, 2004 – Accurate Always, Inc., a leading provider of complete, integrated call recording and monitoring solutions for dynamic call center environments, today announced the Priority Service Program, providing industry-leading support for their exclusive Voxida call recording and quality monitoring platform.

Every customer that opts for the Priority Service Program (PSP) is promised expedited top-notch service, lightening fast response times, spare-in-the air component replacement, and of course, the CEO's direct phone number. Voxida is a complete turnkey call recording solution. Running on ruggedized hardware in diverse call center environments, Voxida is the proven call capture, search, review and playback solution for verification, quality monitoring and compliance. “ We are excited to deliver top-notch customer care that’s affordable for all of our contact center customers, regardless of size,” said Kate Haley, Chief Marketing Officer of Accurate Always. “We believe the last thing that customers need is to be put on hold, post purchase. The PSP provides the support our customers need to protect their investment in call recording technology without having to worry about it. We keep PSP subscribers covered and current.” The PSP, designed to be the best support the industry offers, promises each customer their own Senior Support Engineer at Accurate Always, comprehensive system coverage and prompt resolution of any issues that may arise. The PSP is delivered at an affordable price point and can be obtained, for one or more years, at the time of purchasing Voxida. Building on over 30 years of voice recording expertise, Voxida is the proven, fast, effective and secure solution for public safety, call centers, ATC, healthcare, security and financial call recording. Voxida, deployed worldwide, fulfills requirements for compliance, liability reduction, and delivers immediate multi-channel playback for incident reconstruction. The PSP promises an ongoing commitment to service and support.

Keywords: Call Center, Call Recording, voice recording