Service

By: Wetaskiwin Coop  09-12-2011
Keywords: Customer Service, Petroleum

 



The Wetaskiwin Co-op has been in business for over 90 years. In that time we have built a strong infrastructure, so when we promise excellent service we can delivery on that promise with confidence.  Our people are dedicated individuals with several years service within the Co-op and do take their work seriously and have great pride in serving their customers and members.


DAILY SERVICE

At Co-op you can expect your-round daily service. Wetaskiwin Co-op's Petroleum division promises that when you place a fuel order through our office it will be delivered within 24 hours unless you request other arrangements.

We do appreciate advance notice to ensure smooth delivery of your Bulk Petroleum Products.

Typically, we would deliver your order Monday to Saturday between 6:00 AM and 10:00 PM.  However, exceptions will apply, especially for rush orders.

We employ full time mechanics and a maintenance crew to guarantee that our vehicles are safe and reliable to service you better.

PERSONALIZED SERVICE

One of our representatives will meet with you on your premises to review your petroleum needs and discuss options that will be both economical and convenient for you.  Whether your vehicles are in town, on the highway or in the field you need the assurance that your operation will never run out of fuel, that you can take advantage of competitive pricing, and have the convenience of genuine good service. 

Co-op employees are also members and owners, like you are.  They know the value of excellent customer service to the overall profitability of the co-operative.

Our personalized attention does not stop after that first meeting.   We are continually seeking new and better ways to help you:

When petroleum prices are expected to increase we will contact you in advance so you can take advantage of the economic benefits of obtaining bulk petroleum before the increase.

We continually monitor your fuel levels and topping up your tanks on a regular basis so you never run out of fuel.

When new products enter the market that might be beneficial to your operation we tell you about them, stock inventory or arrange special orders for you.

We continually stay abreast of new financing programs or technologies that might  help you run a more efficient and economical operation.

When you have changes in your business and need to re-evaluate your petroleum needs we'll be there to discuss those requirements.

Our delivery schedule is based on your operation and we will modify our timetable to accommodate any changes you might encounter.

When you you have concerns we are one phone call away and will deal with your concerns in a timely manner.

WE ONLY DELIVER QUALITY PRODUCTS

To ensure that you never get mixed fuels our fleet of trucks is equipped with dual meters, dual pumps, and dual hoses.

one of North America's higher value-added petroleum refining facilities. It's sophisticated processing converts low value, high sulphur feedstock into high value, low sulphur petroleum products.

Most significantly, all our products are backed the the Co-op Oil and Fuel Guarantee.

Keywords: Customer Service, Petroleum