your satisfaction is what we strive for. We are fully confident you
will be pleased with your product and the speed and quality of service.
Our job does not end when you click buy. As a wholesaler as well as an
individual vendor, it is our business to maintain long term
relationships with clients. We are, therefore dedicated to following
through with our service until full customer satisfaction is achieved.
We understand that each client's needs are unique, so are ready to deal
with any problems that arise.
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
In order to return your products, send an e-mail to
[email protected] explaining the reason you wish to return your
order, we will reply promptly and instruct you where to return
product(s). Do not return to sender. You must contact us before
returning any items in order to receive a refund or replacement.
You must return your product(s) new and unused condition within 7
days of receipt for refund, and with all tags attached. You must send
you returned package via courier at your own expense to our warehouse
in Asia and provide us with a tracking number in order for a
replacement/refund to be issued. In such cases, we will lose the
initial cost of shipping to you, and so, unfortunately, can not offer
to pay the return fees. Refund will be made in the same form in which
payment was received (i.e. Refunded on your credit card) and may take
up to 15 business days after receipt of the goods. Items purchased with
a discount code may only be returned for exchange. Refunds will be
issued within 15 days of receipt, and will be credited to your credit
Keep in mind, we are always here to help whatever happens. Just
email us at [email protected] we will attend to any matter and work
together with you to resolve it.
The customer is responsible for return shipping fees. We provide
free shipping to you and do not charge a restocking fee. We will lose
the initial cost of shipping to you, and so, unfortunately, can not
offer to pay the return fees.