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By: The Robcan Group  09-12-2011

"Communication doesn't have to be heavy and serious. It can be light, friendly, personalized and positive. We've allowed negativity to creep into our style and approach for communication. Even in our families children between six months and three years hear


in relation to


on an 80/20 ratio. By the time they are three years old, children know for sure what not to do. What they need to explore is what they


do or what


be done. How can we break the habit of negativity? We can lighten up and become positive communicators." - Brenda Robinson

Listen Laugh and Learn.

Communication requires a number of different skills. In this part the skill of bargaining and negotiating is discussed. Enjoy the humorous examples and stories which help all of us understand what it takes to find solutions through communication.

What You Didn’t Say.

Pouting leads to more misunderstandings than any other communication. What you didn’t say is sometimes clear only to yourself. Laugh at yourself and with Brenda about the consequences of non-verbal communications.

Nagging – A Skill.

When we nag we deal with small problems before they become big problems. If we fail to nag about little things we often collect them and they become major issues. Nagging should be an important part of communication in any relationship. Take a light look at what happens when we keep ourselves from being nags.

Compliments Communicate.

Why are we modest and chintzy about giving and receiving compliments? Positive feedback affects the way we live and work together. Have we been living in a ‘no news is good news’ world?>

Action vs Reaction.

When we hear negative words and phrases we prepare to defend our positions and/or fight back. This is reaction. Explore some ways in which communication can move situations into action. Learn the power of action words to move things ahead.

Becoming Adaptable and Flexible.

We can’t plan how others will communicate. Therefore we must be adaptable and flexible to respond effectively.

The Power of Positive Communication.

The words you use and the spirit in which they are spoken determines the response you will receive. Responsiveness is key and must include your tone, your actions, and your emphasis.

Communicating for Quality Results.

The media, the news and the entertainment world have increased peoples’ general expectations of how they will communicate and relate to each other. Delve into some of the skills which allow us to meet and even exceed these expectations. Be a quality communicator.

The Power of Words

When you choose your words carefully you impact those with whom you communicate. Review the “top 20” positive words and the “top 20” negative words to help you change the power of your communications. It’s time for a new script!

Learning through Communications.

Are you an active listener? Are you a participative communicator? Communication is not a spectator activity. Get involved! You may enjoy it!

Planning to Communicate.

Communication is not always spontaneous. We can plan and prepare to communicate more effectively in many of the situations we face. Set a goal and communicate to achieve it.

Communications – A Success Story.

Get the results you want and need! Reduce stress from communications! Celebrate your successes by communicating them to others. You may even talk to yourself.

Contact us to order a copy:

The Robcan Group

31 Meridian Road

Sherwood Park, Alberta


Phone: (780)-467-4112

Fax: (780)-464-1876

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The Robcan Group - Training and Consulting - Main services

The Robcan Group can provide support and assistance to Aboriginal Communities who are negotiating the transfer of responsibility and accountability for Health Programs and Services. When The Robcan Group works for you we become actively involved in your organization, listening to your needs and responding to them with the most updated knowledge.