CCD’s Adverse Event Management System (AEMS) supports the accurate recording, management and resolution of adverse events and patient complaints within healthcare facilities.
AEMS is comprised of two modules. The set-up module is a Windows® application that is used to define the workflow and data collection requirements for your event categories and types. The user module is a browser based application that supports the recording, reviewing and management of adverse events. Qualitative and narrative information often holds the key to root cause analysis and process improvement, especially in a healthcare setting where most processes are knowledge dependent. AEMS fully supports the collection of both quantitative and qualitative information during all phases of incident reporting and review. Our sophisticated security exceeds privacy protection legislation by restricting access - based on event types, departments, phases and severity. Audit files continuously monitor changes and the security system tracks all unauthorized access. Adverse event management is a risk-reduction activity. We believe that the greatest benefit from reporting and analysing adverse events lies in the re-engineering of treatment systems to reduce medical error. At CCD, we are committed to improving the safety of patients, residents and staff in healthcare organizations. Our commitment is demonstrated by our continuous product enhancements and by our ongoing efforts to provide outstanding customer support.