Customer Service and Sales Training

By: Wave Media  09-12-2011
Keywords: Customer Service

Helping maximize your sales potential.

Why Customer Service & Sales Training?

  • Business is defined by customer relationships.
  • Customers remember good service.  And bad. 
  • Enhance a team atmosphere.  Retain staff longer.
  • It only takes one poor experience to prevent customers from shopping in your store again.
  • Customers can tell ten people about bad service, who will tell others.
  • Customers will tell friends about good service, who will tell their friends.
  • Sales success depends on adding value to the customer.

Why Use A Professional

  • Your staff will be trained by customer service experts.  You and your management can focus on other areas.
  • Eliminates the “yadda, yadda, yadda” from the boss – in one ear and out the other syndrome.
  • Give your staff a feeling of importance – “my boss cares for me and is willing to invest in me.”
  • Training goes straight to the front line.
  • Improve staff retention and morale.

Our Selling Program

  • Each session is interactive, exciting and guaranteed to provide your staff with new and innovative selling ideas.
  • Your veterans and your new associates will leave each session with great take-a-ways and motivated increase sales.
  • A variety of learning approaches utilized including flip charts, power points and role-playing.

Employee Orientation Program

  • Outlines company objectives, goals, policies and procedures.
  • Introduces new employees to your company and refreshes veteran employees.
  • Allows veterans and new employees an opportunity to network and share ideas.
  • Provides employees with background information on your company so that they can feel proud to work for you.

Customized Programs

Customized to suit your business needs

Group Programs

  • Not enough employees to host your personalized workshops? We offer sessions combined with other employers.
  • Each session will be brought to management for final approval before sessions commence.

Keywords: Customer Service

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Meet Our Customer Service Expert

Danielle is an active member in the community spending time volunteering for several groups and organizations, including Grande Prairie Arctic Winter Games 2010, Minor Hockey, Bud Country, and The Heart and Stroke Foundation of Grande Prairie. Danielle’s diploma in Business Administration includes training in customer service, personal selling, marketing, small business management, business law and other relevant skills.


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