From Installation to ROI in No Time
Installation to ROI in No TimeSmartFleet® 360° Professional Services is SFT Telematics’s commitment to mobilizing and sustaining your SmartFleet® solution - a five stage process managed by SFT Telematics’s project experts who are dedicated to ensuring a custom fit for your business.
Each stage has a defined set of outputs that ensures your solution is delivered on time, on spec and on budget – with customer support that’s second to none.
Stage 1: Solution Validation
SFT Telematics realizes every client is different, each with a unique mix of technology needs and business drivers.
In consultation with you, the SmartFleet® 360 project team defines in detail the business and technical requirements of the solution you require to meet your business objectives.
Project governance and timelines, resource requirements, success factors and training needs are reviewed and validated. Key deliverables include a statement of work and a detailed solution project plan.
Stage 2: Build, Test and Prove
The SmartFleet® 360° project team works hand in hand with our team of engineers and technicians to build and configure a SmartFleet® solution to your specs.
The SmartFleet® 360° team also works with your business and technical teams to develop any custom design or reporting requirements. Each device is built, integrated and quality tested before it is shipped.
Stage 3: Installation
InstallationAccurate installation of SecurityGuard® devices – by SFT Telematics technicians, clients or contractors – is essential to guarantee overall system performance, quality and reliability.
SFT Telematics installation experts provide the deployment of hardware components on trucks, trailers and other mobile assets.
Asset-mounted hardware components are installed quickly, correctly, and discreetly to safeguard against failures and potential security risks.
SFT Telematics's installation training supports client or contracted personnel with proper, time-saving methods of installing system devices.
Confidential installation tutorials are personalized to ensure that hardware and software components are installed quickly and capably.
Stage 4: Training
Our business relationship doesn't end with the sale - it’s the training and support that allows our clients to realize maximum return on their investment.
The SmartFleet® 360° project team provides you and your team best practices training for system administration, monitoring and use.
Training is tailored to address issues specific to your implementation and to optimize our system in the context of your existing fleet management and operating environment immediately. Custom training programs are also available.
Stage 5: Premium 360° Customer Care
The SmartFleet® 360° customer care team provides a comprehensive range of complementary services to help your SmartFleet® System remain fully operational at all times. We’ve invested in the latest tools and applications to enable us to support you better, faster, and more accurately.
SmartFleet 360° means that you get the highest level of service and support in the industry.
Toll-free Telephone support
SupportToll-free telephone technical support is included for all SFT Telematics clients throughout Canada and the USA. Our customer care specialists are highly trained to quickly resolve any client concerns.
Customer care representatives are standing by to assist your immediate needs at 1.866.891.3999
Email technical support is provided to all SFT Telematics clients. Response time for email support is generally one business day or less (excluding holidays) at [email protected]
Monthly functionality checks ensure that your installed units are operating at their optimum.
Maximize Your Success with Custom Development, Support and Training
Custom Application Development and Integration
Our expertise in software development, hardware engineering and firmware development, enables us to design and develop custom solutions to meet the business challenges that are unique to your enterprise. In addition, SFT Telematics can stream live data forward via web services to enable any organization to fully integrate location and sensor data into internal processes and systems.
Maximize your successCustom Data Loading
SmartFleet® 360° also offers fee-based data loading to provide you with a turnkey service to set up geo landmarks related to route adherence and route schedule adherence. We can also build in digital landmarks - like customer yards, well sites, school zones and prohibited sites – to help you manage your fleet and workforce to the maximum. When rules around these digital landmarks are broken, you are immediately alerted.
Get real-time, actionable custom metrics of your fleet and workforce with SFT Telematics’s SmartFleet® Analytics. It’s a simple-yet-powerful information analysis tool that allows vast amounts of data to be sliced, diced and analyzed from every possible angle in a super friendly, super interactive way, all through our SmartFleet® Manager interface that puts a big emphasis on instant results, visualization and ad-hoc analysis.
On-site support and training
SFT Telematics’s experienced technical experts are available to perform on-site analysis to evaluate client needs and the functionality of hardware and software system components. On-site technical support may be a charged service. Clients should contact SFT Telematics for rate information if on-site support is required.
Contact us to find out how we can help turn your fleet into a well-oiled machine.