We know how frustrating it can be to wait for your new purchase to arrive, and we do everything we can to make sure you know the status of your order. When we are notified that your special order furniture is on its way to us, we will contact you to arrange delivery – usually about a week in advance.
We inspect your furniture and make sure it’s up to our standards. Wood pieces are checked for dents or scratches, drawers are checked to make sure they open smoothly, beds are put together, dining room tables are assembled and the leaves are inserted to ensure a proper fit, glass is checked for chips or breaks, upholstered pieces are inspected for fabric flaws and recliner mechanisms are tested (this is the part the warehouse team really enjoys). When the inspection is complete, the furniture is wrapped for delivery. All of this is done so there are no surprises when we arrive at your home.
The day before your scheduled delivery, we will call you and provide a two-hour window of when our delivery team will arrive at your house. We will work with you to accommodate special needs you might have. In your home, we assemble and place each piece right where you want it and even go the extra step of felting your furniture if necessary for hardwood floors. And when we’re done, we’ll take all the packaging materials with us, leaving you only to enjoy your purchase.
For our customers in Edmonton and the surrounding area, the charge for delivery is only $109.